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Because your voice matters.

Participant, Communication during COVID (KGH)

Posted • Last updated


Commitment: Short-term

Open to Interior Region, patient partners from Kelowna area

Last updated

Volunteer Opportunity
Good communication improves the quality of care. Do you have a story you can share with the Patient and Family Centred Care team at KGH so they can learn how staff can better communicate?  


Lead Organization/Department
Kelowna General Hospital – Patient and Family Centred Care

To improve our communication between families and hospital staff. The patient partner will contribute by sharing stories that create momentum for change. 

Level of Engagement
This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

• Patients partners willing to share stories about positive and/or negative experiences which were between their family members and hospital staff at KGH
• Stories must be from experiences at KGH

Ideally some stories will also come from family members to provide their perspectives
Available to submit responses by email by August 15th

• Number of patients: 2-3
Location, Date, Time and Frequency:
• Patient partners will be asked to share their experiences/stories by August 15th

There are no out of pocket expenses anticipated.

In the acute setting, COVID has made communication between families and unit staff challenging and while we receive some positive feedback on communication between families and unit staff, we’ve also received feedback that indicates we need to do better.

Engagement Leader Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Interior Region

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.