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Because your voice matters.

Participant, Briefing and Survey Completion for Accreditation Canada Leadership Standards

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Open to Interior Region, Patient partners in the Interior Region (IH) with past or present experience on IH committees

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Accreditation is an important process that helps Interior Health measure and improve the work we do to support high quality and safe care. In fall 2019, Accreditation Canada will visit many of our sites and facilities to assess our services against national standards.

To identify areas for improvement, self-assessment surveys are being distributed in various service areas, giving an opportunity to provide feedback on how Interior Health performs against the national standards.

This initiative invites Patient Voice Network members to participate in a 1.5 hour briefing which will include live completion of individual surveys to assess specific IH Leadership accreditation areas that pertain to People Centered Care. It is a great opportunity to share your views on the quality of Interior Health services and help us identify areas in which to improve.

Open to: Patient partners in the Interior Region (IH) with past or present experience on IH committees

Lead Organization or Department

Accreditation Canada - Interior Health

Aim

The Aim of this initiative is to garner the input from patient partners for the Leadership Self-assessment survey. This will help inform the action plans that are designed to improve service delivery by Interior Health.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.  

Eligibility

Patient Voice Network members that have experience with Interior Health Committees/Councils may feel more comfortable/able to respond to the high-level questions that are contained in this survey. If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Jacquelyne Foidart directly.

Logistics

Vacancies: 10 or more Date/Time: Two options are proposed for a facilitated group session to complete the survey (although Patient Partners will submit their responses individually). 1) Tentative date: July 24, 2018. 11:30 am to 1:00 pm. 2) Tentative date: July 25, 2018. 12:00 pm to 1:30 pm. Location: Teleconference/Webinar

James Chan (Interior Health Accreditation Lead) and Jacquelyne Foidart (Engagement Leader, BCPSQC) will facilitate the session to explain the survey and field questions.

Reimbursement

It is not anticipated that Patient Partners will incur expenses related to this initiative. This request involves volunteering time to participate in one of the sessions outlined above to complete the survey.

Background

Accreditation Canada has strengthened its focus on People Centered Care in the national standards. This is a new initiative to best prepare for the on-site visit to Interior Health by Accreditation Canada in fall, 2019. Completion of the People Centered Care self-assessment survey questions by Patient Partners will augment responses from Interior Health staff, and help identify areas for improvement as well as action plans that will be developed.

Health Care Partner Contact Information

Jacquelyne Foidart
Engagement Leader, Patient and Public Engagement | Thompson Cariboo Kootenays
250.879.1077
jfoidart@bcpsqc.ca

From Our Community

Karla Warkotsch

Patient Experience Consultant – Interior Health

Karla Warkotsch

The question I like to ask health care employees is ‘Who is this for?’ and ‘Do we have the right people at the table?’ As a health care employee, I see how easy it is to fall into doing for, rather than doing with patients. The voices of the patient, family and caregiver are essential to ensure the patient is central to the direction and focus of the work being done.