Participant, Analysis of Patient Experiences in Cardiac Sciences Working Group

The Cardiac Sciences department is developing a discharge survey that captures patient and family experiences prior to discharge. The opportunity for patient partners is required to ensure accurate survey questions are developed so that rich data may be obtained to improve overall outcomes and lived experiences.

Open to: Patient partners in Kelowna

Lead Organization or Department

Interior Health - Kelowna General Hospital Cardiac Services

Aim

Our aim is to consult, involve and collaborate with patient/family members to assist in the development of a discharge survey with the purpose to improve overall cardiac care and patient and family experiences as they move through the continuum of cardiac care. The role of the patient partner will be to share their experiences as either a patient or family member in either cardiology or cardiac surgery, be willing and available to work in small groups and to assist in the development of the discharge survey.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

Eligibility

• Experience working in groups of 4-6 individuals.
• Feel comfortable telling their story concerning their stay in either cardiology or cardiac surgery in-patients unit.
• Experience in engagement with a meaningful dialogue to uncover lived experience.
• Experience in the development of survey questions (not imperative) following discussion of cardiac experience
• Lives in the Kelowna and surrounding area and has been involved as a patient or family member in either cardiology or cardiac surgery in-patient units. Ideally within the last 1-2 years
• If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.

Logistics

Vacancies: 2 minimum; 4-6 would be ideal Location, date, time and frequency:

• The commitment will involve up to 3-4 group sessions of approximately one hour each.
• The meetings will start in early November 2019. Possible dates may include November 6, 8, 11, 12, 13, 14
• The first 1-2 meetings would be to discuss their experience/what seemed to work/what could the staff/care providers could have improved upon.
• Subsequent meetings to provide advice/feedback on developing survey questions until a good sample is obtained.

Reimbursement

Out of pocket expenses such as parking and mileage will be covered, pre-approval may be required.

Background

The role of the patient partner in this initiative is to assist with the consultation and collaboration with project leaders to develop a discharge survey that encompasses patient and family experiences throughout the care continuum of cardiac care (cardiology, cardiac surgery.) The mission statement for cardiac sciences strategic plan is to work with patients, their families and health care providers to promote cardiac health through the delivery of the highest quality care. “We are committed to deeply understanding the needs, ideas and aspirations of people. We will create an environment of inclusivity and one that supports the sharing and spreading of ideas and experiences to work together toward new ways of providing care.” Development of this survey will reflect patient centered cardiac care that surpasses current levels of expertise, compassion and facilitating the patient journey and continuum of care. Dr. Jordan Webber and Dr. Wayne Senner MN NP(F) will be leaders in the development and implementation of this discharge survey via electronic tablet. We are working with stakeholders and IT experts to ensure there are no patient identifiers released and that all data and information will be secured at the highest level. We will be committed to our patient voices volunteers in keeping them updated on the progress and the development of the survey as to reflect their experiences that potentially will improve patient and family care in the future.

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region
778.516.3308
cstathers@bcpsqc.ca