Skip to main content

Because your voice matters.

Northern Health Person-and Family-Centred Care Implementation Group Member

Posted • Last updated


Open to Northern Region, Patient partners across Northern Health

Last updated

Do you like to put ideas into actions? Are you excited about person-centred health services in northern BC? If so, you’re invited to work with Northern Health Professional Practice on this opportunity!

Open to: Patient partners across Northern Health

Lead Organization or Department

Northern Health (NH) Professional Practice


The aim of this Implementation Working Group is to produce and action the:
  • NH Person-and Family-Centred Care (PFCC) Strategy Framework;
  • Annual Action Plan;
  • and additional activities at the request of PFCC Strategy Steering Group
Patient partners and Northern Health staff will work toward the NH priority actions to embed a person-and family-centred approach across the organization in everything done.

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement ( The promise to you is that the health care partner will work with you to ensure that your ideas and concerns are reflected in recommendations and provide feedback on how your input affected the decision.


  • Patient partners from across northern BC are encouraged to apply.
  • Patients should be comfortable discussing key elements such as: organization engagement; workplace culture support; balanced patient provider relationships; and tool development.
  • Patients should have previously attended a PVN orientation session and have a signed volunteer agreement on file. If you have not attended an orientation but are interested please contact Cathy Almost or Anthony Gagne directly to see if accommodations may be possible.


  • Vacancies: 3 – one representative from each health service delivery area is preferred.
  • Opportunity will begin in April 2017.
  • Meetings will be held monthly, with extra meetings being called by co-chairs if required.
  • Meetings will be held primarily via webinar and/or teleconference. Face-to-face meetings will be rare and scheduled as-needed.
  • One-year commitment, with a possibility of renewal for another year.


Expenses related to participating, including travel (flights, accommodations, meals) if required, will be covered by Northern Health in accordance with their reimbursement guidelines.


Northern Health (NH) defines person-and family-centred care (PFCC) as “an approach to the planning, delivery and evaluation of health services grounded in mutually beneficial partnerships among health care providers, patients/clients, and families. It redefines the relationship in health care and leads to better health outcomes, wiser allocation of resources, and greater individual and family satisfaction.” This definition of PFCC will help guide NH staff in this work, and was developed following four key principles of PFCC:
  • Dignity and Respect: person and family knowledge, values, beliefs and cultural backgrounds are respected and incorporated into the planning and delivery of care.
  • Information Sharing: health care practitioners communicate and share complete and unbiased information with people and their families in ways that are affirming and useful. Information is timely, complete and accurate for effective participation in care and decision-making.
  • Participation: people are encouraged and supported in participating in care and decision-making at the level they choose.
  • Collaboration: patients, families, health care practitioners, and health care leaders collaborate in policy and program development, implementation and evaluation; in facility design; and in professional education, as well as the delivery of care.
The NH PFCC Strategy Implementation working group will be made up of a diverse range of leaders, senior staff, point of care providers, and patients. Please see the Terms of Reference for additional details about committee make-up and mandate.

Engagement Leader Contact Information

Anthony Gagné
Engagement Leader, Patient and Public Engagement | Northern Interior


From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.