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Because your voice matters.

Members, Quality Measure Groups, Measurement System for Physician Quality Improvement (MSPQI)

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Open to Provincial Region, Patient partners across the province

Last updated

Are you interested in improving physician services in BC? The Ministry of Health, BC’s Health Authorities and Doctors of BC are developing a system to provide information to doctors and government about the quality of care so that improvements can be made to benefit patients and families. We would like to collaborate with you on the selection of quality improvement indicators across different areas of care. We are recruiting multiple patient partners to support this work.

Open to: Patient partners across the province

Lead Organization or Department

BC Patient Safety & Quality Council (BCPSQC)

Aim

The Quality Measure Groups are made up of doctors, Health Authority and Ministry of Health members, and patient partners who will work together to recommend quality indicators. Doctors will use these indicators to make improvements in their practice and provide data for provincial level program planning to improve patient care. We are currently recruiting patient partners for the following Quality Measure Groups: Acute and Emergency Care, Diagnostics (medical tests that help doctors know about health problems and treatment) and Community Specialists/Specialised Care.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

Eligibility

Open to patient partners across the province who: • Have experience as a patient who has received care in one of the identified areas of care: (acute/emergency care, diagnostics and community specialists/specialised care), OR an individual with lived experience as a caregiver or a family member will also be considered • Are excited to share their story in front of a diverse group of physicians and government representatives • Are willing to contribute their knowledge and experience to the identification of measures of physician quality • Are comfortable attending online meetings via Zoom Please note that informal interviews will also be a part of the recruitment process. If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cassy Mitchell.

Logistics

• Number of vacancies: 1 patient partner per Quality Measure Group • Date and Time: Monthly meetings for a duration of 2 hours - dates to be determined. In addition, there is sometimes pre-work and other preparation activities between meetings. This could include providing written feedback, or completing a survey or workbook. • Location: Online meetings via Zoom • Commitment: Up to 6 months, with the possibility of an extension

Reimbursement

Travel expenses will be reimbursed as per PVN’s reimbursement policy if in person meetings become an option in the future. Refreshments and snacks will be provided at in person meetings.

Background

The Government of BC, Doctors of BC and BC Health Authorities partnered in 2017 to develop a province-wide system to provide information about the quality of physician care. This program will make data accessible to physicians to support improvement opportunities and provide program level data for informed decision making, ultimately benefiting patients. The role of the patient partner will include the following: • Attend Quality Measure Group meetings • Review meeting materials in advance of the meeting • Be willing to share experiences receiving care from a doctor in hospitals, doctor's offices, clinics or other health care settings relevant to the areas of care • Participate in the selection of quality indicators Once the committee has finalized a set of indicators, the patient partner will receive a progress summary. The patient partner will also receive a letter recognizing their contributions as a participant. If any public events relating to the project are organized, patient partners will be invited to participate. Please review the Terms of Reference for the Quality Measures Group for additional details.

Engagement Leader Contact Information

Cassy Mitchell
Engagement Leader, Patient and Public Engagement
250.279.0717
cmitchell@bcpsqc.ca

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.