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Because your voice matters.

Member, “What Matters to You?” Health Care Partner Ambassador Working Group

Posted • Last updated


Commitment: Long-term

Connection method: Virtual

Open to Provincial Region

Last updated

Volunteer Opportunity
The Council is forming a “What Matters to You?” (WMTY) organizational Ambassador Working Group to support the planning of International “What Matters to You” Day in June 2022 and WMTY as an ongoing approach to care. Please join us in providing the patient partner perspective on how health care partners can move this work forward within their own organizations.


Lead Organization/Department
BC Patient Safety & Quality Council (BCPSQC)

Patient Partners will contribute ideas to support:
• International WMTY Day
• WMTY as an ongoing approach to care
• How health care partners can champion the Ambassador role within their own organizations

Level of Engagement
This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

Open to patient partners across the province who:
• Have a passion for Person & Family Centred Care and “What Matters to You?”
• Are comfortable sharing their experiences and giving feedback in a group environment
• Are able to participate in virtual meetings via Zoom
• Previous working group experience is an asset but not required.

As connection and relationship building is important to the Council we would like to meet with short listed patient partners as part of our selection process.

If you have a strong interest in this work but have not yet completed a PVN orientation and Patient Partner Commitments, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cassy Mitchell

• Number of vacancies: 2
• Date and Time: Meeting schedule to be determined based on the availability of working group members. It is anticipated that monthly meetings will occur up to 1 hour in duration starting mid January 2022. There will also be the opportunity to provide feedback on new resources being developed for the “What Matters to You?” initiative and in evaluating the success of the organizational Ambassdor program.
• Location: Online meetings via Zoom
• Commitment: 7 months to 1 year

No out of pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria, but have concerns about your ability to participate, please contact Cassy Mitchell to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

International “What Matters to You?” day started in Norway in 2014, with the simple goal of encouraging meaningful conversations between patients, caregivers, families and their health care providers. It is a simple question that can have a big impact on care and has now gained momentum as an international movement.

The BC Patient Safety & Quality Council is planning a “What Matters to You?” Day in British Columbia aligned to the international event on June 9, 2022. While “What Matters to You” Day is a single day of action, the Council is also working to encourage providers to have these conversations each and every day to support building trust, empathy and understanding with their patients.

Building on this momentum, the Council is launching a “What Matters to You?” Ambassador program and inviting representatives from health care organizations across BC to champion the “What Matters to You?” initiative in their own organizations! Our hope is that through this collaboration, we will build participation in the “What Matters to You?” movement while promoting person- and family-centred approaches to care.

The Council has received interest in the Ambassador program from several health care partners across the province and is in the process of forming a working group to explore how health care partners can support and champion this initiative within their own organizations. The patient partner perspective is vital in being able to move this work forward in a meaningful way.

Health Care Partner Contact Information

Cassy Mitchell
Engagement Leader, Patient and Public Engagement | Provincial

From Our Community

Agnes Black

Director, Health Services & Clinical Research and Knowledge Translation – Providence Health Care

Agnes Black

It’s really hard to make changes in health care. When a PVN patient partner says, ‘This is important to us’ it keeps us grounded on why a change is needed and keeps us motivated to keep going on projects.