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Because your voice matters.

Member, Victoria Primary Care Network Steering Committee

Posted • Last updated


Commitment: Long-term

Connection method: Virtual

Open to Vancouver Island Region, patient partners from Vancouver Island - Victoria, Saanich and Oak Bay regions

Last updated

Volunteer Opportunity
We are seeking patient partners who have experience receiving primary care or accessing community services to join our PCN Steering Committee. Be a part of the evolution of primary care services within the Victoria, Saanich and Oak Bay regions!


Lead Organization/Department
Victoria Primary Care Network, Victoria Division of Family Practice, Indigenous partners from First Nations and Métis communities.

In British Columbia, the Ministry of Health has set direction to improve patient access to primary and community care services through Primary Care Networks (PCN). Primary care includes family doctors, nurse practitioners, walk-in clinics, etc.; community services include home & community care and/or mental health & substance use services.

Patients and/or their family members who join this committee will be providing their:
• Perspective as a patient and/or family member
• Guidance on areas of care
• Recommendations on navigation and communications
• Thoughts on what is working, what is not working, what are the barriers, what is needed to better support patients and families in their journey of care through a more interconnected Primary Care Network
• Thoughts on strategic direction on implementation decisions and resources
• Review of materials in advance (briefing notes, consent agendas, backgrounders).

Level of Engagement
This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

• Open to patient partners from Victoria, Saanich, and Oak Bay
• Patients and/or family members who have experience
– with primary and community care services
– have accessed Mental Health and Substance Use Services
• Comfortable participating in meeting discussions with family doctors and health service leaders to share patient perspectives and patient journey needs
• Please note:
– The placement process for this opportunity may include an informal interview between the volunteer and the health care partner.
– Applicants must have previously attended a PVN orientation session and completed the Patient Partner Commitments form. If you have not attended an orientation session but you are interested in this opportunity, please contact Charmaine Niebergall directly to see if accommodations may be possible.
– As required by the October 14, 2021 Public Health Order released by the Provincial Health Officer, proof of vaccination is required to access any in-person meetings. Proof of vaccination can be provided by way of a Vaccination Passport or Vaccination card, along with government issued photo ID. For patient partnership activities that are virtual only (via Zoom, video conference, phone, etc.), proof of vaccination is not required.

• Number of vacancies: 2
• Date/Time: 4th Wednesday of every month from 4pm-6pm
• Location: Meetings to take take place virtually on Zoom (possibility of moving to in person in the future if deemd appropriate).
• Commitment:
– 1 x per month for 2 hours, as well as additional time before and after meetings reviewing written matarials, including meeting agendas.
– Additional optional meetings for future working groups may be an opportunity.

No out-of-pocket expenses are anticipated for this engagement opportunity. However, this engagement opportunity will follow the Peer Payment Standards for Short Term Engagements.  If you meet the eligibility criteria but have concerns about your ability to participate, please contact Charmaine Niebergall to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

Primary Care Networks (PCN) will reorganize the way Family Physicians, Nurse Practitions, Allied Health Providers, Health Authority Community Services, Patient Partners, and Community organizations work together in a geographic area by:
– Strengthening teamwork, communication and links
– Bringing services together around primary care providers and patients
– Creating capacity in a community to increase access

Core members of this committee include family physicians, Island Health community service leaders, First Nations Health Authority Leadership, patient partners and Victoria Division/Island Health project supports.

Engagement Leader Contact Information

Charmaine Niebergall Engagement Leader, Patient & Public Engagement | Vancouver Island 778.700.2064

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.