Skip to main content

Because your voice matters.

Member, Victoria Collaborative Services Committee



Commitment: Long-term

Connection method: Virtual

Open to Vancouver Island Region


Volunteer Opportunity
We’re looking for patients interested in how primary care is delivered in Victoria. Here is an opportunity to share your experiences, concerns and opinions on how primary care should be delivered in Victoria by participating as a member of a monthly collaborative meeting! This is a chance to influence strategy and policy impacting patient care across our region.


Lead Organization/Department
Island Health, Primary and Community Care

The patient partners role will be to help strategize all aspects of primary care service delivery in Victoria BC. The committee would love to have the voices of primary care patients represented in decision making.

Level of Engagement
This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

• Open to patient partners from: the Greater Victoria area
• Experience with primary care (see definition below)
• Comfortable sharing opinions and speaking with senior leadership/executives
• Please note:
– This opportunity is not open to patient partners who are currently employed by Island Health
– The placement process for this opportunity may include an informal interview between the volunteer and the health care partner.
– Applicants must have previously attended a PVN orientation session and completed the Volunteer Agreement. If you have not attended an orientation session but you are interested in this opportunity, please contact Charmaine Niebergall directly to see if accommodations may be possible.

• Number of vacancies: 2
• Date/Time: 4th Friday of every month from 8:30am-11:00am.
• Location: Currently meetings are over zoom – when restrictions are lifted meetings will resume in person at either Royal jubilee hospital or VDFP offices in downtown Victoria. A teleconference option is always available
• You will be asked to read materials and come to the meetings prepared for discussion and decisions
•Patient Partners will be full voting members of the committee
• Commitment: Over a year

• When in person meetings resume, the Island Health, Primary and Community Care Health Care Partners will be responsible for ensuring that the Patient Partners working on this engagement are reimbursed for things such as parking and mileage.
• No out of pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria but have concerns about your ability to participate, please contact Charmaine Niebergall to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

The Victoria Division of Family Practice (the Division), Island Health, Doctors of BC (DofBC), the Ministry of Health (MoH) and the General Practice Services Committee (GPSC) recognize a shared responsibility for the health of the community. These Partners agreed upon signing the Document of Intent forming the Victoria Division that they would work together through a Collaborative Services Committee (CSC) to address issues in the primary care system.

The Victoria Collaborative Services Committee (CSC) is a joint committee of Island Health and the Victoria Division of Family Practice. The Victoria CSC is an innovative way of co-generating solutions to the complex, serious and interconnected issues facing the health care system, the delivery of care and the experience of care. The committee meets monthly to strategize all aspects of primary care service delivery in Victoria BC. A patient voice is critical to bring the end user lens to big picture strategic decisions.

The Victoria CSC embodies the collaborative working relationship among the Partners. Here the Partners will present issues that impact the delivery of primary care, population health, and patient care outcomes, co-determine priorities and co-design solutions, calling on additional voices from patients and the community. This collaborative approach will also demonstrate Island Health’s commitment to Indigenous Cultural Safety by creating a culturally safe experience for Patient Partners.

Definition of Primary Care – Health care provided by health care professionals who act as a first point of consultation for patients within the health care system. This is usually a general practitioner or family physician, or a non-physician primary care provider such as a nurse practitioner, but can also include speaking to a pharmacist or calling a health information line. Depending on the nature of the health condition, patients may then be referred for secondary or tertiary care.

Health Care Partner Contact Information

Charmaine Niebergall
Engagement Leader, Patient & Public Engagement | Vancouver Island

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.