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Because your voice matters.

Member, Surrey Memorial Hospital Patient Advisory Council

Posted • Last updated


Open to Fraser – Vancouver Coastal, Patient partners in Fraser Health communities

Last updated

Fraser Health is looking for energetic, community-minded patients and families who can contribute their voice to the improvement of hospital services in Surrey. They are seeking six patient partners to be a part of co-designing their patient advisory council so that what matters to patients is at the forefront of work happening at Surrey Memorial Hospital.

Open to: Patient partners in Fraser Health communities

Lead Organization or Department

Surrey Memorial Hospital, Fraser Health


  • To co-design an ongoing opportunity for patients and families to lend their experience to improving the quality of health care services at Langley Memorial Hospital
  • Patient partners will work alongside the health care team to develop a patient advisory council that is responsive to the needs of the community and creates an ongoing opportunity for input

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.


If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.


  • Vacancies: 6
  • Commitment: Once a month, 2-3 hours, with ad hoc reading and emails between meetings
  • Date/time: To be determined with patient partners
  • Location: Surrey Memorial Hospital


Preapproved expenses related to travel to in person meetings will be reimbursed according to the Fraser Health Travel policy (including mileage, parking and public transit).


Project Description/ Background: Site Level Engagement: There is a growing demand for patient and family involvement in the design, evaluation and delivery of care at the local level.  There is a desire at local Fraser Health Hospitals to develop meaningful partnerships with patients and families on key committees and in important service planning initiatives. Description of Opportunity: Patient Advisory Council(PAC): Regular meetings that promote the development of meaningful partnerships between patient and family advisors and key hospital staff.  Opportunities include advancing a patient and family centered approach to health and improving the patient experience. Also, important issues facing staff, patients and families in that hospital or community are examined. Staff and leaders can bring issues and items to the council to ensure a patient and family perspective is considered (the level of engagement will vary, depending on the goal and purpose of each issue/item). Goals: Involve: To work with patient and family advisors and reflect on their perspective throughout the process. We will work with patients and families and consider their feedback in the decisions. Objectives:
  • Advance patient and family centered approach
  • Improve the patient experience
  • Improve quality and patient safety
  • Strengthen site operations

Engagement Leader Contact Information

Jami Brown
Engagement Leader, Patient and Public Engagement | Fraser Valley

From Our Community

Karla Warkotsch

Patient Experience Consultant – Interior Health

Karla Warkotsch

The question I like to ask health care employees is ‘Who is this for?’ and ‘Do we have the right people at the table?’ As a health care employee, I see how easy it is to fall into doing for, rather than doing with patients. The voices of the patient, family and caregiver are essential to ensure the patient is central to the direction and focus of the work being done.