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Because your voice matters.

Member, Surgical Services Improvement Committee



Commitment: Short-term

Connection method: Virtual

Open to Interior Region


Volunteer Opportunity
Penticton Regional Hospital Surgical Services Working Committee is reviewing policies and procedures for their surgical services. Join our committee and share your patient perspective.


Lead Organization/Department
Interior Health, Surgical Services

The committee’s project aim is to evaluate and standardize the process for patients needing emergency surgeries. This will ultimately mean improving the patient experience by ensuring surgical patients are receiving the appropriate care at the right times. Hearing from patients with lived experience will be key to this project’s goals. Patient partners will help the committee to understand their health care journey and lived experience from a patient perspective. Patient partners will also share suggestions from their perspective on the scope of the improvement of process.

Level of Engagement
This opportunity is at the level of collaborate (at a local community or program level) on the spectrum of engagement ( The promise to you is that the health care partner will look to you for advice in decision making, developing alternatives, and solutions and include your recommendations into the decision as much as possible.

• Open to patient partners from: South Okanagan
• Experience receiving or caring for a person who has had an emergency surgery, either at Penticton Regional Hospital or elsewhere in the Interior Health region.
• Comfortable attending meetings virtually using MS teams.
• Please note:
– This opportunity, as with all Interior Health patient engagement opportunities, is not open to Interior Health staff members or patient partners who are currently employed by Interior Health.
– As connection and relationship building is important, we may like to meet with short listed patient partners as part of our selection process in an informal interview between the patient partner and the health care partner.
– Applicants must have previously attended a PVN orientation session and completed the Patient Partner Commitments form. If you have not attended an orientation session but you are interested in this opportunity, please contact Charmaine Niebergall directly to see if accommodations may be possible.
– As required by the October 14, 2021 Public Health Order released by the Provincial Health Officer, proof of vaccination is required to access any in-person meetings at a health care site. Proof of vaccination can be provided by way of a Vaccination Passport or Vaccination card, along with government issued photo ID. For patient partnership activities that are virtual only (via Zoom, video conference, phone, etc.), proof of vaccination is not required.

• Number of vacancies: 2
• Date/Time: Bi-weekly for 1 hour, exact dates and times is to be determined.
• Location: Virtually using MS Teams
• Commitment: 6 months

No out-of-pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria but have concerns about your ability to participate, please contact Charmaine Niebergall to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

The Surgical Services Improvement Committee is a Penticton Regional Hospital Process Improvement Project. While reviewing the process for patients needing emergency surgeries, variations in the process were identified. To ensure consistent quality care for our surgical patients, the Penticton Regional Hospital’s Surgical Team is excited to collaborate with patient partners.

Engagement Leader Contact Information

Charmaine Niebergall Engagement Leader, Patient and Public Engagement | Vancouver Island Region 778-700-2064

From Our Community

Pamela Jessen

Patient Partner, Langford

Pamela Jessen

The Patient Voices Network allows me to engage and educate others on various health-related topics. By sitting on various committees and taking part in many activities, I can create real change in health care for everyone. It’s so empowering!