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Because your voice matters.

Member, Surgical and Procedural Care Quality Measure Group, Measurement System for Physician Quality Improvement (MSPQI)



Commitment: Long-term

Connection method: Virtual

Open to Provincial Region


Volunteer Opportunity
Good quality health care starts with patients and their providers learning from one another to improve how things are done. The Measurement System for Physician Quality Improvement (MSPQI) is seeking a patient partner who is enthusiastic about working with them to improve physician services, thereby benefiting all British Columbians.

If you are interested in improving surgical care in BC, then consider joining the Surgical and Procedural Care Quality Measure Group!


Lead Organization/Department
BC Patient Safety & Quality Council (BCPSQC)

Patient partners will share their experience and ideas as a team member to develop, test and  implement recommended quality improvement indicators specifically related to surgical care.

Level of Engagement
This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

Open to patient partners across the province who:
• Are excited to share their story with a diverse group of physicians and government representatives
• Are willing to contribute their knowledge and experience within surgical care to the identification of measures of physician quality
• Some familiarity with any of the following: research, evaluation, performance measurement or quality improvement preferred
• Are comfortable attending online meetings via Zoom
• Preference will be given to patient partners who have experience as a surgical care patient, however those with lived experience as a caregiver of a family member will also be considered.

The team will meet with you to discuss the opportunity and see if it’s a good fit for everyone prior to welcoming a patient partner onto the Surgical Care Quality Measure Group.

If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cassy Mitchell.

• Number of vacancies: 1
• Date and Time: Monthly meetings for a duration of 1.5 hours – dates to be determined. In addition, there is sometimes pre-work and other preparation activities between meetings. This could include providing written feedback, or completing a survey.
• Location: Online meetings via Zoom
• Commitment: A term of up to 12 months, with the possibility of an extension.

No out-of-pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria, but have concerns about your ability to participate, please contact Cassy Mitchell to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

Travel expenses will be reimbursed as per PVN’s reimbursement policy if in person meetings become an option in the future. Currently, most meetings are occurring virtually.

The Government of BC, Doctors of BC and BC Health Authorities partnered in 2017 to develop a province-wide system to provide information about the quality of physician care. This program will make data accessible to physicians to support improvement opportunities and provide program level data for informed decision making, ultimately benefiting patients.

The membership of the Quality Measure Groups includes doctors, Health Authority and Ministry of Health representatives and patient partners who will work together to recommend quality indicators. Doctors will use these indicators to make improvements in their practice and provide data for provincial level program planning to improve patient care.

The Surgical and Procedural Care Quality Measure Group has been meeting since 2018 and this position is to replace the role of a previous patient partner. At this point in time, initial quality measures have been selected and there is an opportunity for the patient partner to participate in discussions related to testing the measures. The onboarding process with the healthcare partner will include an orientation to the project and an opportunity to share information about progress that has been made to date.

The role of the patient partner will include the following:
• Attend Quality Measures Group meetings
• Review meeting materials in advance of meeting
• Be willing to share experiences receiving care from a doctor in hospitals, doctor’s offices, clinics or other health care settings relevant to the area of surgical care.
• Contribute to the prototyping and testing of quality indicators identified by the Quality Measure Group by sharing a patient, family, or caregiver perspective to this process.
• The patient partner will also receive a letter recognizing their contributions as a participant. If any public events relating to the project are organized, patient partners will be invited to participate.

Please review the Terms of Reference for the Quality Measures Group for additional details.

Engagement Leader Contact Information

Cassy Mitchell Engagement Leader, Patient and Public Engagement 250.279.0717

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.