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Because your voice matters.

Member, St. Paul’s Hospital Medicine Program Quality & Safety Committee

Posted • Last updated


Open to Fraser – Vancouver Coastal, Patient partners in Lower Mainland & Fraser Valley

Last updated

Have you or a family member recently received follow-up care in St. Paul’s Hospital’s Medicine Program? Join this committee that works on safety and quality improvement of outpatient care at St. Paul’s Hospital!

Open to: Patient partners in Lower Mainland & Fraser Valley

Lead Organization or Department

Medicine Program, Providence Health Care


St. Paul’s Hospital Medicine’s Quality & Safety Committee works to ensure achievement of optimal patient care outcomes and care experience for the Medicine Program (e.g. Cystic Fibrosis/Pacific Lung clinic, Antibiotic Treatment (OPAT) / Medical Short Stay Unit (MSSU), Diabetes clinic, BC Home Parenteral and Enteral Nutrition Programs, Bleeding Disorders). They adopt best practices in patient safety and patient- and family-centered care while enhancing a culture of quality and safety improvement. Patient and family partners will participate in the of review data on existing programs and provide insight into new initiatives or opportunities for improvement with the purpose of improving the care provided.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the research partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.


  • An interest in patient safety and high-quality care
  • Experience receiving treatments and care (or supporting someone receiving care and treatments) within the St Paul's Hospital Medicine Program (inpatient units 7ABCD/8A and or outpatient areas e.g. Diabetes care; Pacific Lung Clinic; Cystic Fibrosis care; Antibiotic therapy and or Medical short stay)
  • Experience with quality improvement
  • Attended PVN orientation and signed volunteer agreement


Number of vacancies: 1 (one patient partner has previously been recruited to join the committee) Commitment: One year, with possibility of renewal. Meetings are held every month on the 2nd Monday from 1000 - 1100 at St. Paul's Hospital. Occasionally patient partners will be invited to join working groups or interview panels. Working groups and interview panels are ad hoc, typically during business hours. Preference is for in-person participation.


Expenses related to travel (e.g. transit, parking up to $18/day; approved mileage up to 60 km each way) will be reimbursed by Providence Health Care.


The Quality & Safety Committee has been in existence for many years and has partnered with patients and family members over the last two years. Recently, one of the PFPs resigned to pursue university studies and that seat on the committee is now vacant. The Committee is made up of leadership, medical staff, nurses, allied health, infection control, performance improvement consultants and patient representatives. They work to:
  • Ensure alignment with and support of the achievement of PHC’s Organizational Quality and Safety Plans and Objectives;
  • Ensure the planning, development, implementation and monitoring of quality, risk and patient safety initiatives related to the care provided in the Medicine Program;
  • Review the quality of Medicine Program care delivery;
  • Make appropriate recommendations regarding safety or improvement priorities to the Medicine Steering Committee;
  • Assist in identifying and removing barriers to improvement work; and
  • Facilitate and support communications and collaboration with other clinical programs and services across the organization.

Engagement Leader Contact Information

Karen Estrin
Engagement Leader, Patient and Public Engagement | Lower Mainland & Sunshine Coast

From Our Community

Pamela Jessen

Patient Partner, Langford

Pamela Jessen

The Patient Voices Network allows me to engage and educate others on various health-related topics. By sitting on various committees and taking part in many activities, I can create real change in health care for everyone. It’s so empowering!