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Because your voice matters.

Member, Shared Care Regional Radiology Initiative Working Group

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Open to Fraser – Vancouver Coastal, Patient partners in the Lower Mainland and Fraser Valley

Last updated

Your perspectives and patient experiences are needed! Are you interested in ensuring timely, fair access to diagnostic imaging? If so, consider joining the Regional Radiology Working Group to help us streamline patient access.

Open to: Patient partners in the Lower Mainland and Fraser Valley

Lead Organization or Department

Providence Health Care, Chronic Disease Management

Aim

The key objective for this committee: ensure patients have equitable access to timely and appropriate diagnostic imaging across the Vancouver Coastal region. Based off their experiences, patient partners will provide vital input on gaps in diagnostic imaging. Helping us develop the patient journey map is essential to our success and where patient partners will help provide valuable input. From there, patient partners will be working as part of the team to form concrete solutions that will drive change with access to diagnostic imaging within our regions, and beyond.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the research partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

Eligibility

  • Experience working in large groups
  • Confortable participating in discussion and sharing your story with senior leadership
  • Experience accessing diagnostic testing
If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.

Logistics

  • Vacancies: 3
  • Working group meetings will be held every 1-2 months from 1800-2000 at Providence Health Care’s corporate offices at 1190 Hornby Street in downtown Vancouver. Food and refreshments will be provided.
  • There will be 2-4 sub-working group meetings scheduled when needed to solidify prototype details. Participation in these meetings could be via teleconference, or in person at the corporate office.
  • It is anticipated that the project will take about 18 months, starting in January.
  • Patient partners will be expected to attend meetings, as well as provide periodic feedback via email between meetings. As there are many people in the meetings, preference is for patient partners to attend meetings in person, but can occasionally connect via teleconference.

Reimbursement

Expenses related to travel (i.e. transit, parking up to $18/day, approved mileage) to attend the meetings will be reimbursed by Providence Health Care.

Background

Anecdotal feedback from Family Physicians (FPs) indicated that there are opportunities to improve how they share information and consult with radiologists regarding diagnostic tests. There is a willingness from both FPs and Radiologists to work on a regional diagnostic imaging quality improvement initiative to improve care for patients. Initial engagement with family physicians around diagnostic procedures identified many positive areas that are working well. There were also several areas for improvement, for example: • Lack of visibility of what the wait times are for the different tests (results in requisitions being sent out to several sites) • Inability to know if the request was received by the radiology department (results in requisition being sent out to several sites) • Lack of understanding of what the appropriate test should be • Inability to access urgent testing unless the patient is sent to the emergency department • Inability to speak to a radiologist when you need advice • Lack of a standardized process to access diagnostic imaging across different organizations • Complicated requisitions that are often not accepted for unknown reasons • Patients do not have the ability to book a convenient time for their procedures.

Engagement Leader Contact Information

Karen Estrin
Engagement Leader, Patient and Public Engagement | Lower Mainland & Sunshine Coast
604.668.8245
kestrin@bcpsqc.ca

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.