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Because your voice matters.

Member, Providence Health Quality, Care Experience, Patient Safety & Clinical Risk Management Committee

Posted • Last updated


Open to Fraser – Vancouver Coastal, Patient partners in the Lower Mainland and Fraser Valley

Last updated

Safety, quality & risk – Oh My! Big topics with big implications for the patient experience. This fast-paced, executive level committee at Providence Health Care needs a boost of patient perspective to help identify and develop strategic directions for safety in the health care environment.

Open to: Patient partners in the Lower Mainland and Fraser Valley

Lead Organization or Department

Providence Health Care (PHC), Corporate


The Quality, Care Experience, Patient Safety & Clinical Risk Management (also known as QCEPSCRM or the Alphabet Group) is responsible for leading PHC’s quality and safety agenda to achieve strategic directions related to quality, safety and the care experience. This committee systemically and strategically reviews individual and aggregated care events for the purpose of learning and improving the care experience for all. Examples include but are not limited to systems to improve cleaning and remove infection spread risks; practices to augment patient- and family- centred care and methodology that improves data reporting for the purpose of capturing patient needs.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement ( The promise to you is that the health care partner will look to you for advice in developing solutions and include your recommendations into the decision as much as possible.


This invitation is being extended to volunteers across the Lower Mainland and Fraser Valley who have:
  • Experience as a patient or family member receiving acute or long term care at a Providence Health Care site (e.g. St. Paul’s Hospital, Mount Saint Joseph, St. Vincent’s – see full list of sites here)
  • Passion for quality and safety in health care
  • Good communication and team-working skills, including respect for other people’s views, and the ability to listen and take part in constructive debate
  • This opportunity is best suited to someone who enjoys strategy, planning, details & process issues.
  • Experience and/or appreciation for navigating multiple points of the health care system considered an asset.
  • PVN members must have attended an orientation session and signed the new Volunteer Agreement. If you have not attended an orientation session but you are interested in this opportunity, please contact Karen Estrin directly to see if accommodations may be possible
Please note: follow up interviews with short-listed candidates will be requested.


  • Vacancies: 1
  • This committee meets on the second Monday of the month from 7:30-9:30am at St. Paul’s Hospital Conference Centre, Providence Building Level 1.
  • Participation on this committee is for a one year term.


Expenses related to travel (i.e. transit, parking up to $18/day, approved mileage) to attend meetings will be reimbursed by PHC. Please note that it may take 4-6 weeks to process expenses.


The committee will advise the PHC Senior Leadership Team on the coordination and prioritization of risk management issues throughout the organization. The committee will function as a Section 51 committee under the Evidence Act and is charged with the function of studying, investigating and evaluating the care provided by health professionals at PHC. Responsibilities:
  1. To provide oversight and monitoring for strategic quality, safety and specific organizational performance indicators on behalf of PHC and lead improvement strategies as/if required.
  2. To enable and support the Program and Service Quality & Safety Committees.
  3. To identify and mitigate organizational barriers to successful implementation of initiatives.
  4. To ensure alignment and integration between quality and safety initiatives across the organization.
  5. To support implementation of critical incident review recommendations and ensure action is taken to address issues of clinical risk.
  6. To advise the PHC Senior Leadership Team on annual priorities for strategic quality, safety and risk.
  7. To enable compliance and progress to achieve Accreditation Canada standards and practices.
  8. To receive system related quality and safety issues identified by MAC Council for Excellence and action as appropriate.
This committee previously had a successful engagement with patient partners. At this time, one patient partner has been recruited. The committee is seeking a second patient representative. Terms of Reference for the committee are available by request.

Health Care Partner Contact Information

Karen Estrin
Engagement Leader, Patient and Public Engagement | Lower Mainland & Sunshine Coast


From Our Community

Lucie Neliba

Patient Partner, Surrey

Lucie Neliba

The Patient Voices Network has connected me to a community with the same drive to bring person- and family-centred care to the forefront. I am grateful for all opportunities I have been a part of thanks to PVN, which positively impacts patients like my sister and their caregivers. No matter how small, all patient engagement will help shape the future of health care and that I can stand behind