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Member, Person- and Family-Centred Framework Development Working Group

Posted • Last updated


Open to Northern Region, Patient partners in the Northern region

Last updated

The Northern Health Physician Quality Improvement (PQI) is in the process of developing a person- and family-centred care framework. This framework will provide the foundations required to integrate a person- and family-centred approach within all aspects of the PQI Program.

Open to: Patient partners in the Northern region

Lead Organization or Department

Northern Health, Physician Quality Improvement


The aim of the NH Physician QI Program is to develop a person- and family-centred care (PFCC) framework to guide its work. The patient partner will be an active team member within the PFCC PQI working group and guide the process from its inception throughout. The role of the patient partner will be to guide the working group. In addition to their patient perspective/experience they will review PFCC literature/policy and actively participate in the framework development at every level.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.


  • Demonstrable experience developing frameworks is an asset but not required.
  • Ability to review and summarize literature reviews and best practices
  • Strong verbal & written communication skills
  • Ability to work within a group as well as to work independently
  • If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cathy Almost


  • Vacancies: 2
  • Date and time:
    • NH Specialist Services Committee Steering Committee meetings bi-monthly (2) hrs length(via webex, videoconference/teleconference)
    • PQI PFCC: 1.5 hour meetings twice per month via webex/videoconference/teleconference
    • (2-4) hours per week independent work
    • Total of 5.5 - 7 hours per month of patient partner time
  • Location: the majority of the hours will be at the patient partners residence/choice of location
  • First meeting date to TBD - targeting early March
  • Commitment: seven months to a year


Pre-approved expenses as per Northern Health expense policy travel costs: accommodation and meals when required and fundamental office supplies such as paper, pens, felts, etc.


This opportunity has arisen due to the Northern Health Physician Quality Improvement Program wanting to develop a framework to support person- and family-centred care. PQI team members as well as the physicians that we support have struggled with putting PFCC into practice. The care setting most directly related to this initiative is acute care. Current literature and best practices advocate a person & family centered care approach within health care programs; their policies, processes, and health professionals (s) education. The NH PQI Program, along with other leading National health organizations has identified PFCC to be foundational to quality improvement. In order to ensure a patient perspective is front and foremost within the framework, a patient partner volunteer is critical. The PQI PFCC Working Group will be comprised of the PQI Coaches (currently 4) , the PQI evaluator & the patient partner and the support of the PVN Engagement Leader.

Engagement Leader Contact Information

Cathy Almost
Engagement Leader, Patient and Public Engagement | Northern BC

From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.