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Because your voice matters.

Member, Patient Family Advisory Counsel, Royal Inland Hospital Neonatal Intensive Care Unit

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Commitment: Long-term

Connection method: Virtual

Open to Interior Region, Patient partners from Kamloops and surrounding areas

Last updated

Volunteer Opportunity
You can make an impact and improve the patient experience in the neonatal intensive care unit at Royal Inland Hospital!


Lead Organization/Department
Interior Health – Royal Inland Hospital, Neonatal Intensive Care Unit

The goal of this initiative is to advance our patient and family centred approach and improve patient and family experiences within Royal Inland Hospital (RIH) Neonatal Intensive Care Unit (NICU). The role of the patient partner will be as an advisor who helps inform the improvement process.

Level of Engagement
This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

• Comfortable telling your story
• Experienced a recent (within the last three years) admission of newborn to the RIH NICU
• Interest in quality improvement
• Have an interest in providing input into achieving patient- and family-centredness within the RIH NICU

Number of vacancies: 14
Location, Date, Time and Frequency:
• Meetings will be held monthly (beginning fall of 2021)
• Meetings will be held via video call
• At the beginning of each year, the PFAC will determine meeting dates/times to ensure the maximum amount of representation including consideration of evening meetings if applicable

Since meetings will be held virtually, there are no reimbursable expenses anticipated.

The purpose of the RIH NICU Patient & Family Advisory Counsel is to make recommendations on matters that impact the patient experience in the NICU. In addition to patient partners, membership will include RIH leadership, Physicians, the NICU Clinical Practice Educator, direct care staff, and a quality improvement consultant.

All members of the Patient & Family Advisory Council will be asked to work in partnership with others, communicate effectively, be open and respectful to the perspectives of others, adhere to the IH confidentiality agreement and attend scheduled meetings.

Engagement Leader Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Interior Region

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.