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Because your voice matters.

Member, Patient Choice Meal Service Committee

Posted • Last updated


Open to Interior Region, Patient partners in Penticton and surrounding area

Last updated

A new meal service at Penticton Regional Hospital will allow patients to choose menu items closer to meal times, resulting in a better experience for the patient, who will make a meal choice based on their current appetite. We are hoping to have patients join us in this work.

Open to: Patient partners in Penticton and surrounding area

Lead Organization or Department

Interior Health (IH) - Support Services


The aim of this work is to implement an automated system for taking menu orders at patient's bedside, increased satisfaction with meals due to patient choosing meals, increased engagement with staff interacting with patients, decreased food costs and waste and a positive impact on environment.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.


If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.


  • Vacancies: 2
  • Best Ability Time: Once a week on Wednesdays for one hour


Mileage and parking will be covered as per IH policy.


The existing patient meal service at Interior Health has been in use for 14 years. It uses rethermalization (retherm) equipment and is at the end of its useful life. IH will implement Patient Choice Meal Service Committees to redesign food preparation and delivery, allowing for patient choice of menu options, preparation of food closer to the patient and time of delivery, and also implement an electronic diet management software program to ensure safety to the patient regarding diet restrictions.

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region

From Our Community

Karla Warkotsch

Patient Experience Consultant – Interior Health

Karla Warkotsch

The question I like to ask health care employees is ‘Who is this for?’ and ‘Do we have the right people at the table?’ As a health care employee, I see how easy it is to fall into doing for, rather than doing with patients. The voices of the patient, family and caregiver are essential to ensure the patient is central to the direction and focus of the work being done.