Member, Patient Advisor Team, Surrey Memorial Hospital Family Birthing Unit/Neo-Intensive Care Unit

Surrey is the fastest growing community of families in BC. The Surrey Memorial Hospital Family Birthing and Neo-Intensive units recognize that with this fast growth comes the need to improve services that meet the needs of families in Surrey and across Fraser Health. They are seeking five patient volunteers volunteers to work on various quality improvement projects by providing their experiences as patients or family members.

Open to: Patients and family members in Surrey and the surrounding Fraser Health communities who have recent experience with Surrey Memorial Hospital’s Family Birthing or Neo-Intensive Care units.

Lead Organization or Department

Family Birthing Unit/Neo-Intensive Care Unit, Surrey Memorial Hospital

Aim

• To integrate families that have utilized services into quality improvement projects.
• Patient volunteers will provide input and work in partnership, based on their experience to health care partners that are focused on improving patient- and family- centred care.

Level of Engagement

Projects will be determined using the following levels of engagement: Consult:  the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision. Involve:  the health care partner will work with you to ensure that your ideas are reflected in recommendations and provide feedback on how your input affected the decision. Collaborate:  the health care partner will look to you for advice in decision making, developing alternatives, and solutions and include your recommendations into the decision as much as possible.

Eligibility

• Surrey and the surrounding Fraser Health communities
• Patients and families members that have had recent experience with Surrey Memorial Hospital FBU/NICU
• Patients should have previously attended a PVN orientation session.  If you have not attended an orientation but are interested please contact Jami directly to see if accommodations may be possible.

Logistics

• Vacancies: 5
• Date and time: Projects will be a combination of in person, telephone and/or email TBD based on availability of volunteers and health care partners
• Location: TBD
• Commitment: One-year and designed around your availability

Reimbursement

Preapproved expenses related to travel to in person meetings will be reimbursed according to the Fraser Health travel policy (including mileage, parking, tolls and/or public transit).

Background

Approximately 40% of all British Columbia deliveries are in Fraser Health, with 30% of those at Surrey Memorial Hospital. SMH FBU/NICU is trying a novel approach to integrating patient involvement in their quality improvement projects.  They want to establish relationships with a team of patient volunteers with lived experience of the services and programs provided.  It is their hope that this team will participate in various projects and bring a unique perspective to the table that assists in creating an improved patient-centred approach.

Health Care Partner Contact Information

Jami Brown
Engagement Leader, Patient and Public Engagement | Fraser Valley
604.510.0449
jbrown@bcpsqc.ca