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Because your voice matters.

Member, Implementing Measurement-Based Care at the Kelowna Mental Health & Substance Use

Posted • Last updated


Open to Interior Region, Patient partners in the Kelowna area

Last updated

The Kelowna Mental Health & Substance Use is looking to implement measurement-based care and needs patient partners to partake in a working group. Help ensure the creation of a patient-centred initiative through the contribution of your ideas and perspective!

Open to: Patient partners in the Kelowna area

Lead Organization or Department

Interior Health, Psychiatry


Measurement-based care (MBC) is something that isn't done at the Kelowna MHSU but there is good evidence that it improves patient satisfaction, psychotherapy outcomes and psychiatric care. By routinely using scales while patients wait for their appointments in the waiting room, we hope to be able to start implementing MBC. A patient voice would be invaluable in designing this initiative!

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.


Experience with the MHSU clinic.


Vacancies: 2 Location, date, time and frequency:
  • To be determined
  • Meetings will be held in person in Kelowna
  • Commitment will involve a one-hour meeting to review the project concept and charter (likely will occur in April) and possibly further follow up meetings as the initiative is rolled out for further involvement
  • It's expected that this work will continue for 7-12 months


  • Snacks and refreshments will be provided during the meeting
  • Travel expenses will be reimbursed based on pre-appoval


Measurement based care has been recognized as evidence based and is included in several national guidelines outlining best practices in managing psychiatric disorders. Unfortunately, it is not routinely done in the ambulatory care setting and often system barriers and time constraints are identified. We are looking to implement MBC and to have management, operations, front line staff, and patients involved in this initiative. No risks were identified in the expected participation.

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Interior Region

From Our Community

Laura Parmar

Physician Quality Improvement Coach — Northern Health

Laura Palmer

It has been so rewarding to go from an idea to working with such a great group of dedicated people from so many different organizations towards a very fun and rewarding project. Several extremely engaged PVN members expressed interest in being part of piloting a patient virtual care peer support system. I am confident that this is the beginning of many more exciting collaborations!