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Because your voice matters.

Member, Emergency Department Waiting Room Improvement Committee

Posted • Last updated


Open to Northern Region, Patient partners in Fort St. John

Last updated

Would you like to help revamp signage in the Fort St. John Emergency Department(ED) waiting room? If yes, this is the opportunity for you as leadership of the ED would like a patient partner perspective to make the signage and messaging user friendly and easy to understand.

Open to: Patient partners in Fort St. John

Lead Organization or Department

Northern Health Authority,  Fort St. John Emergency Department


The aim of this committee is to design better signage and communications for the Fort. St John ED. The role of the patient partner is to work alongside committee members to review the revamp process and determine clearer language and messaging of specific instructions and of the ED’s processes.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.


Open to patient partners from Fort St. John who:
  • Have accessed the ED either as a patient or family member/care giver
  • Have experience in navigating the health care system
  • Are comfortable working in a group setting with the Critical Care Lead, Unit Clerk, staff member, Physician
If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cassy Mitchell directly.


  • Vacancies: 2
  • Date and Time: Nov 4, 0900 – 1000 MST
  • Location: Fort St. John Hospital
  • Commitment: in person


Pre approved travel and out of pocket expenses will be reimbursed as per Northern Health Authority reimbursement policy


To address posts on social media about ineffective signange in the Fort St. John ED, the leadership team would like to review processes for checking into the ED and revamp signange/instructions throughout the department. This is to ensure that the patient experience is as smooth as possible and any signange/messaging is clear and easy to understand.

Health Care Partner Contact Information

Cassy Mitchell
Engagement Leader, Patient and Public Engagement | Northern Interior

From Our Community

Laura Parmar

Physician Quality Improvement Coach — Northern Health

Laura Palmer

It has been so rewarding to go from an idea to working with such a great group of dedicated people from so many different organizations towards a very fun and rewarding project. Several extremely engaged PVN members expressed interest in being part of piloting a patient virtual care peer support system. I am confident that this is the beginning of many more exciting collaborations!