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Open to Interior Region, Patient partners who access Royal Inland Hospital Emergency Department
Would you like to help streamline the triage process and decrease wait times at the Royal Inland Hospital Emergency Department? This hospital space is undergoing redesign and the improvement team would like you to review the planned work and take part in a department walk through to provide patient and family member feedback.
Open to: Patient partners who access Royal Inland Hospital Emergency Department
Lead Organization or DepartmentInterior Health, Emergency Department
AimThe purpose of the Royal Inland Hospital Emergency Department Space Redesign Working group is to streamline the triage process and decrease wait times. The group will do this by redesigning the current space footprint to increase efficiency of process with intent of improving patient and provider experience.
Level of EngagementThis opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.
EligibilityPatient Partners who have visited the RIH emergency department for any major or minor reason. If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Jacquelyne at firstname.lastname@example.org
LogisticsVacancies: 2 Format: There will be a couple of in-person meetings at RIH to review improvement plans and provide feedback. These sessions will be followed by an in-person department walk through for additional feedback. When: End of February - April (tentative)
ReimbursementPre-approved travel expenses and parking will be reimbursed. A meal allowance will be provided if the department walk through runs through a meal time.
BackgroundThe RIH ED serves a catchment area of Kamloops as well as many rural communities. The department is getting busier and resources are stretched. The department is moving out into other areas of the RIH 2nd floor that have been vacated. It is needed to determine how best to utilise the department space and which kind of patients should be seen in different areas to ensure decreased length of stay while ensuring patient safety and delivering appropriate quality care.
Health Care Partner Contact Information
Engagement Leader, Patient and Public Engagement | Thompson Cariboo