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Because your voice matters.

Member, Electronic Health Records Quality Council



Commitment: Long-term

Connection method: Virtual

Open to Vancouver Island Region


Volunteer Opportunity
Join our quality council to help move the quality and next generation of electronic health records forward to achieve the vision of “One Person, One Record, One Plan for Care and Health”.


Lead Organization/Department
Island Health Authority, Office of the Chief Medical Information Officer (CMIO)

The role of patient partners is to incorporate the patient perspective into discussions around the quality of Island Health’s electronic health records (EHRs). The patient partners will play a role in the Electronic Health Record Quality Council (EHR QC) by attending the monthly meetings and providing input regarding related changes to the quality of EHRs.

As members, the patient partners will help the EHR QC work towards their goal of providing organizational, quality clinical, and medical oversight to topics related to the EHR. Patient Partners will review meeting material prior to meetings, participate in meetings by sharing personal experiences and providing input in decision making, and provide feedback over email if appropriate/needed.

Level of Engagement
This opportunity is at the level of involve on the spectrum of engagement ( The promise to you is that the health care partner will work with you to ensure that your ideas and concerns are reflected in recommendations and provide feedback on how your input affected the decision.

• Open to patient partners from: Island Health region
• Comfortable sharing your health care experiences.
• Comfortable working on large committees with multiple stakeholders.
• Comfortable attending meetings virtually using Zoom.
• Experience with and/or knowledge of health records and/or health information systems is an asset but not a requirement.
• Please note:
– This opportunity, as with all Island Health patient engagement opportunities, is not open to Island Health staff members or patient partners who are currently employed by Island Health. If you have questions regarding this, please email
– As connection and relationship building is important, we may like to meet with short listed patient partners as part of our selection process in an informal interview between the patient partner and the health care partner.
– Applicants must have previously attended a PVN orientation session and completed the Patient Partner Commitments form. If you have not attended an orientation session but you are interested in this opportunity, please contact Charmaine Niebergall directly to see if accommodations may be possible.
– As required by the October 14, 2021 Public Health Order released by the Provincial Health Officer, proof of vaccination is required to access any in-person meetings at a health care site. Proof of vaccination can be provided by way of a Vaccination Passport or Vaccination card, along with government issued photo ID. For patient partnership activities that are virtual only (via Zoom, video conference, phone, etc.), proof of vaccination is not required.

• Number of vacancies: 2
• Date/Time:
– First Tuesday of every Month (for 1.5 hours).
– Additional time for reviewing documents in advanced of meetings.
• Location: Virtually using Zoom
• Commitment: One year with a possible extension

No other out-of-pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria but have concerns about your ability to participate, please contact Charmaine Niebergall to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

Electronic Health Records (EHR) are computerized versions of the paper health record that is used to document patients’ care. EHRs provide health care providers timely access to patient records to support safe and comprehensive health care. The Electronic Health Records Quality Council (EHRQC) is focused on the quality, integrity, improvement and advancement of the electronic health record as an enabler of quality outcomes across the health region. Patient partners are crucial to this work to ensure that the patient partner perspectives are included.

The EHRQC’s goal is to provide organizational, technical, clinical and medical oversight to information management, practice standards, policy and monitoring related to the EHR. This includes oversight to review, analyze and recommend improvements from reported incidents, such as those from the Patient Safety and Learning System.

Please see the Terms of Reference for more information.

Health Care Partner Contact Information

Charmaine Niebergall Engagement Leader, Patient and Public Engagement | Vancouver Island Region 778-700-2064

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.