Skip to main content

Because your voice matters.

Member/Advisor, Emergency Services Network Mental Health Working Group

Posted • Last updated


Open to Interior Region, Patient partners from the Interior Region

Last updated

Emergency Services Network is seeking interested patient partners to participate in a Regional Collaborative Working Group/Committee to improve mental health care in Interior Health (IH) Emergency Departments.

Open to: Patient partners from the Interior Region

Lead Organization or Department

Interior Health - Emergency Services Network


To improve the experience of patients, family members, and visitors in Interior Health (IH) Emergency Departments (EDs) by sharing their experiences and recommendations.

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.


Experience as a patient, family member, and/or visitor in Interior Health ED' Comfort sharing both positive and negative experience


Number of vacancies: 2 Location, Date, Time and Frequency: One hour virtual webinars and/or telephone conversations will be held biweekly. Patient Partners will be asked to share their positive and negative experiences and recommend improvements to the ED Mental Health working group who create staff education, and patient resource information. The first meeting is tentatively scheduled for August. If you are not available at the time of the meeting or more comfortable speaking one on one with an ED leader than speaking in a group, that can be arranged.


There are no reimbursable expenses associated with this opportunity.


The Emergency Services Network is constantly reviewing and updating practices and the patient voice is crucial for development of an inclusive culture. Emergency leaders have primarily focused on patient care and medical treatment, striving for evidence-based practice and innovation. The patient, family, and visitor experience has been of more interest to leaders over the last decade. The working group can guide improvements through procedure revisions, staff education, and patient and family support resources and need your input to do that. It is hoped that patient partners can share their experiences and recommendations for improvements in many areas including general experiences, staff communication and behavior, and feedback on patient information and resources.

Engagement Leader Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Interior Region

From Our Community

Laura Parmar

Physician Quality Improvement Coach — Northern Health

Laura Palmer

It has been so rewarding to go from an idea to working with such a great group of dedicated people from so many different organizations towards a very fun and rewarding project. Several extremely engaged PVN members expressed interest in being part of piloting a patient virtual care peer support system. I am confident that this is the beginning of many more exciting collaborations!