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Because your voice matters.

Kelowna General Hospital Discharge Improvement Workshop

Posted • Last updated


Open to Interior Region, Patient partners in the Kelowna area

Last updated

Do you have an interest in helping improve the discharge process from a medical unit? Would you like to be involved in ensuring patient centred concerns are considered when improving what happens once the doctor has written a discharge order from the hospital? Please volunteer to join us!

Open to: Patient partners in the Kelowna area

Lead Organization or Department

Interior Health, Kelowna General Hospital


The aim is to review and improve processes from the time a doctor writes a discharge order to the next patient/admission arrives to the unit. We are seeking patient feedback to improve this set of work to ensure patient concerns are addressed and improvements taken consider patient needs.

Level of Engagement

This opportunity is at the level of collaborate (at a local community or program level) on the spectrum of engagement ( The promise to you is that the health care partner will look to you for advice in decision making, developing alternatives, and solutions and include your recommendations into the decision as much as possible.


  • Experience working with large groups
  • Comfort in providing your opinion and suggesting ways to improve
  • Some familiarity with health care patient discharge process
  • Possible experience as a patient who has been discharged from a medical unit
  • Possible experience with previous Rapid Process Improvement Workshops (RPIWs)/Lean
  • If you feel you are interested but have limited experience, please RSVP
  • Patient partners should have previously attended a PVN orientation session. If you have not attended an orientation, please contact the engagement leader directly.


  • Vacancies - 1
  • June 19-23 Daily: 8am -4 pm
  • In-person at Kelowna General Hospital


Lunch and parking will be covered


This opportunity is part of Interior Health's dedication to Virginia Mason LEAN: Continuous Quality Improvement implementation and processes. You will be providing feedback and input into a Rapid Process Improvement Workshop (RPIW) on the discharge process at KGH. RPIW's are week long, intensive workshops aimed to rapidly improve processes for a specific set of work. The upcoming RPIW that will be happening at KGH, medical unit 4B, will be examining the time when a doctor writes a discharge order to the next patient/admission arrives to the unit.

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region


From Our Community

Laura Klein

Clinical Practice Consultant in Fraser Health

Laura Klein

Seeking the patient perspective doesn’t have to be complicated; it simply entails a commitment to ask and listen. Patient advisors not only bring a valuable perspective but also share original ideas and unique skills. Including the patient and family perspective changes the conversation and aligns the team’s focus towards common goals.