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Because your voice matters.

Interviewee & Tester, Digital Health Service Design – Connecting Patients with Health Care Providers



Commitment: Short-term

Connection method: Virtual

Open to Provincial Region


Volunteer Opportunity
Are you interested in helping people find the health care they need? If so, we are designing a platform to connect people with health care services and need you to test our prototype and provide feedback!


Lead Organization/Department
Ministry of Health, Digital Health Strategic Initiatives Branch

Our team is looking to understand the current experience of finding and connecting with health care providers such as family physicians, general practitioners and nurse practitioners in BC.

We would like to engage with a diverse set of patient partners to gain feedback on proposed features and interactions within the digital prototype (mobile app). The patient partners will be asked to review the digital experience during a 1:1 interview.

Level of Engagement
This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Open to patient partners across the province who:
• Are above 18 years of age
• Ideally is looking for a new health care provider (A health care provider is someone you have a ongoing relationship with and is your first point of contact when you need care, health advice and referrals to specialists.). This includes, people who already have a regular health care provider and those who do not have one
• Are comfortable testing a digital prototype (a mobile app) and providing feedback in real time via MS Teams or Zoom
• Have a desktop or laptop with a working camera

If you have a strong interest in this work but have not yet completed a PVN orientation and Patient Partner Commitments, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cassy Mitchell

• Number of vacancies: 20 (each round of testing will include 10 patient partners)
• Date and Time: Round 1 of testing will take place April 11-17, 2023 and individual meetings with patient partners will last up to 1 hour. Dates for round 2 of testing are TBD.
• Location: Online meetings via MS Teams or Zoom
• Commitment: 1 meeting to test the prototype (up to 1hr of time). We are also able to provide a debrief with a Q&A after each session. This will give patient partners time to ask any questions or make any comments they have regarding their experience in the session or pertaining to the subject matter.

No out of pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria, but have concerns about your ability to participate, please contact Cassy Mitchell to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

This opportunity is an initiative by the British Columbia Ministry of Health under the Digital Health Strategy. Our team is looking to improve the experience of finding a regular health care provider for citizens of British Columbia using a mobile app. Our goal is to gain feedback on the experience of using the mobile app, in order to improve the efficiency, design and experience of finding a health care provider in the province.

There is a low level of risk involved from the patients. They are only required to provide their feedback based on their personal opinion or experience. We are not asking patients to disclose any personal information or force them to answer questions they are not comfortable in answering.

We will provide an informed consent form to the patient at the start of the interview or a day before.

This care setting is most related to Primary and Community Care.

Health Care Partner Contact Information

Cassy Mitchell Engagement Leader, Patient and Public Engagement 250.279.0717

From Our Community

Layton Engwer

Patient Partner, Sooke

Layton Engwer

PVN helped empower me to make meaningful contributions to Primary Care (PC) locally and provincially.  It also facilitated creation of PC Patient Voices which is focused on PC and provides education support and building on shared experiences.