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Because your voice matters.

Interviewee, Home from the Hospital Experience Improvement Project

Posted • Last updated


Commitment: Short-term

Connection methods: Virtual, In-person

Open to Interior Region

Last updated

Volunteer Opportunity
Have you or one of your family members recently stayed at the hospital in Penticton, Oliver or Princeton? Are you interested in giving feedback about your experience(s) of being sent home from the hospital, and helping us to improve the process? If so, read on…


Lead Organization/Department
Interior Health, South Okanagan Home Health

• We are looking to hear from patient partners to share their experience, ideas and solutions. Working alongside members of healthcare teams from both our hospital and community progams, the patient partners would provide valuable feedback and personal experience of being sent home from the hospital, or supporting a family member with being sent home from a hospital in the South Okanagan.
• Patient partners will be invited to a one to one interview with a health care partner from this project team. Please note that an invite to a future multi-hour focus group may also be offered.

Level of Engagement
This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

• In the last three years, have experience as a patient or family member of someone who has been part of a hospital discharge from Penticton Regional Hospital, South Okanagan General Hospital or Princeton General Hospital.
• Comfortable sharing your health care journey with a health care partner from the project team in a one to one interview.
• Willing to share ideas and solutions about improving the patient experience of being discharged from a hospital.
• Please note: You will be contacted in advance of participating in this opportunity for an informal interview between the volunteer and the health care partner. If you have a strong interest in this work but have not yet completed a PVN orientation and Patient Partner Commitments form, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Charmaine Niebergall
• As required by the October 14, 2021 Public Health Order released by the Provincial Health Officer, proof of vaccination is required to access any in-person meetings at an Interior Health site. Proof of vaccination can be provided by way of a Vaccination Passport or Vaccination card, along with government issued photo ID. For patient partnership activities that are virtual only (via Zoom, video conference, phone, etc.), proof of vaccination is not required.

• Number of vacancies: 7-10
• Location: Via zoom, or by phone, or in person at an Interior Health centre/hospital in the South Okanagan, depending on what works best for the patient partners
• Commitment: A one time, one to one interview with a health care partner from the project team, of 1.5 hours in length.
• Please note that an invite to a future multi-hour focus group may also be offered.

No out-of-pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria but have concerns about your ability to participate, please contact Charmaine Niebergall to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

In hospital, our teams aim to be proactive in having planning conversations so that patients and families feel included and up-to-date on their loved ones options for leaving the hospital. To improve the process we have provided staff education and improved tools for employees to use. However, we know that we must continue the improvement work.

The South Okanagan clinical teams are looking to discover ways to improve the experience patients and their families have when being sent home from the hospital after an inpatient stay. We have heard that the timing, structure, and partners in care that participate in our current planning for a patient’s return to their home in the community could all see improvements. We are looking to hear from patient partners to share their experience, ideas and solutions.

Health Care Partner Contact Information

Charmaine Niebergall Engagement Leader, Patient & Public Engagement | Vancouver Island 778.700.2064

From Our Community

Layton Engwer

Patient Partner, Sooke

Layton Engwer

PVN helped empower me to make meaningful contributions to Primary Care (PC) locally and provincially.  It also facilitated creation of PC Patient Voices which is focused on PC and provides education support and building on shared experiences.