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Because your voice matters.

Interviewee, Evaluation of the “What Matters to You?” Initiative



Commitment: Short-term

Connection method: Virtual

Open to Provincial Region


Volunteer Opportunity
To understand the impact of  the “What Matters to You?”(WMTY) initiative across the province the Council would like to interview patient partners who have experienced having a WMTY conversation with their own health care provider.


Lead Organization/Department
BC Patient Safety & Quality Council (BCPSQC)

Patient partners will be interviewed to help the Council better understand the impact of “What Matters to You?” conversations on patient care and to determine future strategies on embedding this question into every day practice.  This information will contribute to data being collected for a 2021/2 evaluation report.

Level of Engagement
This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Open to patient partners across the province who:
• Have experience of participating in a WMTY conversation with a health care provider, either directly or as a family member/caregiver. For example, being asked “What Matters to You?”, what is important to you at the moment, what are your goals, is there anything else that you want to tell me that I haven’t asked about? (any question that provides an opportunity to share what is important to you). Ideally this conversation would have occurred between April 1, 2021 to March 31, 2022.
• Are comfortable being interviewed by Zoom or telephone

If you have a strong interest in this work but have not yet completed a PVN orientation and Patient Partner Commitments, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cassy Mitchell.

• Number of vacancies: 5
• Date and Time: Interviews to be scheduled based on patient partner availability throughout January 2023. The interviews will last up to 45 minutes.
• Location: Online interview via Zoom or by telephone
• Commitment: One-time

No out of pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria, but have concerns about your ability to participate, please contact Cassy Mitchell to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

“What Matters to You?” Day started in Norway in 2014, with the simple goal of encouraging meaningful conversations between patients, caregivers, families and their health care providers. It is a simple question that can have a big impact on care and has now gained momentum as an international movement.

In partnership with health care organizations across the province, the Council has been encouraging health care providers to have “What Matters to You?” conversations each and every day with the people they support and care for. Because patients are the true experts on their own needs and experiences, asking, listening and responding to what matters to patients is key to person- and family-centred care. When a health care provider starts a conversation by asking what really matters, they are taking an important step in ensuring that their daily practice goes beyond routine and is truly meeting the needs of their patients. The resulting conversations engage patients in decision-making, build trust and ultimately lead to higher-quality care and actions that align with patient priorities.

To understand the impact of “What Matters to You?” in BC during 2021/2, multiple data sources will be analyzed and reviewed, including:
• The number of resources ordered from the Council website
• The number of online story submissions received
• Survey results (a survey is anticipated to be launched end of Nov 2022)
• Interviews with both patient partners, health care partners and organizational WMTY Ambassadors

Health Care Partner Contact Information

Cassy Mitchell Engagement Leader, Patient and Public Engagement 250.279.0717 |

From Our Community

Laura Klein

Clinical Practice Consultant in Fraser Health

Laura Klein

Seeking the patient perspective doesn’t have to be complicated; it simply entails a commitment to ask and listen. Patient advisors not only bring a valuable perspective but also share original ideas and unique skills. Including the patient and family perspective changes the conversation and aligns the team’s focus towards common goals.