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Because your voice matters.

Interviewee, Digital Health Service Design – Designing for Patient Experience

Posted • Last updated


Commitment: Short-term

Connection method: Virtual

Open to Provincial Region

Last updated

Volunteer Opportunity
Would you like to share your insights and experiences to help re-imagine access to information and services, including virtual care in BC? If yes, this could be the opportunity for you!


Lead Organization/Department:
Ministry of Health

Patient partners are invited to be interviewed to help inform digital health priorities and progress. Specifically, this interview will focus on experiences related to access to information/services and virtual care. This will provide insight on how and where the Ministry of Health can influence and/or improve patient experience within the BC health care system.

Level of Engagement:
This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Opent to patient partners across the province who:
• Have experience interacting with the health care system either directly or in a family member/caregiver role
• Are comfortable sharing their story
• Experience using virtual health services and/or electronic health records is an asset but not required

This work is also guided by a desire to learn from diverse perspectives and experiences from across BC.

If you have a strong interest in this work but have not yet completed a PVN orientation and Patient Partner Commitments, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cassy Mitchell.

• Number of vacancies: 5
• Date and Time: One-to-one interviews will be scheduled based on patient partner availability the week of May 9, 2022. Interviews will be up to 1 hour in duration
• Location: Videoconference or telephone: to be based on patient partner preference
• Commitment: One time

No out of pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria, but have concerns about your ability to participate, please contact Cassy Mitchell to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

The Ministry of Health, in cooperation with Provincial Health Services Authority, First Nations Health Authority, regional health authorities, and Doctors of BC, created a Digital Health Strategy (DHS) in 2019/2020 that set out a vision and foundation for the B.C. health sector’s digital transformation. The last updated version of the DHS (v4.7 / May 2020) coincided with the first wave of the COVID-19 global pandemic in spring 2020. COVID accelerated certain aspects of the strategy, increasing the adoption and uptake of online services through the increased demand for test results, virtual care consultations, and the registration, scheduling, and administration of the COVID-19 vaccine to millions of British Columbians.

The Ministry is now looking to update the DHS with some of the key themes that have emerged as strategic priorities out of the past 2 years of a system providing care during a pandemic and specifically looking for patient input on improving access to information and virtual care services.  These interviews form initial patient engagement to support the Digital Health Strategy refresh and it is expected  the Ministry will seek ongoing patient engagement at regular intervals to further inform digital health priorities and progress throughout the strategy update and implementation.

Engagement Leader Contact Information

Cassy Mitchell Engagement Leader, Patient and Public Engagement 250.279.0717

From Our Community

Shannon Griffin

Leader, Patient and Family Centred Care in Fraser Health

Shannon Griffin

Recently, a PVN Patient Advisor asked healthcare partners, “What are we learning from patients, families, and others thus far during this pandemic?”. This is an excellent question and one to ask ourselves daily.