Interior Health Connecting Care Collaborative

Current care across transitions in the health care system demonstrates insufficient patient and family involvement in care planning, contributing to fragmentation, variability in practice and unclear care pathways. Transitions are when patients move from one service area to another (such as from acute care to long-term care, or acute care to home health or surgery to rehabilitation). Not including patients and their families in transition planning or communication negatively impact patient and provider experience, compromise health outcomes and contribute to inefficiencies.

Poorly coordinated transitions – particularly between acute, community, and primary care – are associated with increased readmissions, adverse events, and delayed follow-up. Moreover, the lack of standardized care planning and documentation practices places additional burden on healthcare providers, contributing to burnout and reducing the capacity for value-based care delivery.

Aim
• By April 2027 Patients and Families are active participants in their care and discharge planning.
• Each Geo area team will have their own Aim statement that will help achieve the Collaborative Aim.

Logistics
• IH will be broken up into the 6 geographical areas for the purposes of this project, with each geo area having a designated working group. Each working group will partake in the collaborative. This work is expected to last 1.5 years.
• For this work we would like 2 patient partners from each of the geographical IH areas (see map for reference).
• The length of time is likely 1.5 years with on average a monthly commitment to meeting with the working group. The majority of work will be performed virtually with potential for in-person meetings (with advance notice) through the time period.
• The team would like partners who have either received care themselves or those who have had a loved-one who has received care.

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Level of Engagement

This opportunity is at the level of Involve on the IAP2 Spectrum of Public Participation.

Eligibility

• Willing & comfortable to share health care experiences in a group setting
• Have access to technology and the internet to participate in the engagement opportunity
• Comfortable using technology to attend online/virtual meetings
• An interest in improving health care services
• The time to participate in the engagement opportunity

Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Justine Wayne Improvement Consultant, IH Quality North | Interior Health (778) 362-6810 Justine.wayne@interiorhealth.ca

Interested?

Apply by February 23, 2026.

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