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Because your voice matters.

Hybrid Model of Care – Virtual Physician in Hospital

Posted • Last updated


Commitment: Short-term

Connection method: Virtual

Open to Interior Region

Last updated

Cariboo Memorial Hospital in Williams Lake is launching a new service which will include virtual physicians directing the care for some patients in hospital; all other staff including nurses will remain in-person. The purpose of this service is to reduce service disruptions which occur when no physician is available for in-person care due to staffing shortages.

Interior Health is seeking patient partners to support the following activities:

1. Provide input and perspective into the processes (‘workflows’) with a virtual physician. Discuss comfort level with the approach and suggest changes to improve the patient experience, including how communication and assessment should happen with the in-person staff and virtual physician.

2. Provide input and perspective into the development of the evaluation plan for the new service. Discuss questions and considerations that are relevant to identify the patient experience and patient satisfaction when the Interior Health team is evaluating the service.

Patient partners will be asked to attend one to two 1-hour meetings a week.

Level of Engagement

This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.


  • Willing & comfortable to share health care experiences in a group setting
  • Specific health care experiences [details below]
  • Have access to technology and the internet to participate in the engagement opportunity
  • Comfortable using technology to attend online/virtual meetings
  • An interest in improving health care services
  • Have visited the ED or been admitted as an inpatient in a hospital in the Interior region or has been involved in this process with a family member or friend
Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Michael MacNeil Clinical Leader, Provincial Virtual Health | Provincial Health Services Authority, On behalf of Interior Health (000) 000-0000

From Our Community

Laura Klein

Clinical Practice Consultant in Fraser Health

Laura Klein

Seeking the patient perspective doesn’t have to be complicated; it simply entails a commitment to ask and listen. Patient advisors not only bring a valuable perspective but also share original ideas and unique skills. Including the patient and family perspective changes the conversation and aligns the team’s focus towards common goals.