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Because your voice matters.

Focus Group Participant, Patient Safety Pamphlet, Northern Health Quality Improvement

Posted • Last updated


Open to Northern Region, Patient partners in the Northern Health region

Last updated

Patient safety matters! Patients and family members are active partners in ensuring safe care every day. Northern Health is looking for patient and family input to potentially redesign a key patient safety pamphlet.

Open to: Patient partners in the Northern Health region

Lead Organization or Department

Northern Health Quality Improvement


We are looking to ensure our Patient Safety Pamphlet, “Your Safety is Important to Us”, communicates key safety risks and that patients and families understand their role to prevent these from occurring, ie: medication errors, falls, infections, pressure ulcers.

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.


  • Comfortable speaking in a group of up to 10 people.
  • Potentially able to participate in following working group if interested.
  • If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit please contact Cathy Almost.
  • Open to patient partners in the Northern Health region


  • Vacancies: 8 in each area, Fort St. John and Prince George
  • In-person focus groups would be scheduled for March 2018
  • Locations include Fort St. John and Prince George
  • Focus groups would be 2 hours in length
  • One-time commitment (with possible extension to a Working Group)


Costs for travel to and from events in your local community will be covered. Prior approval will be required.


Northern Health (NH) currently has a patient safety pamphlet that is distributed to approximately 24,000 patients and family members each year upon admission to an acute care facility. The pamphlet was created in 2014 by NH staff and did not include input from patients and family members. The goal in creating this pamphlet was to assist NH staff in upholding key standards of practice to ensure patients remain safe when receiving care in all NH facilities. It contains key technical information that cannot be changed, ie: hand washing techniques, but the overall visual design, language used and presentation of information can be redesigned with input from patient and family volunteers.

Engagement Leader Contact Information

Cathy Almost
Engagement Leader, Patient and Public Engagement | Northern BC

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.