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Draft Survey Reviewer, Geriatric Psychiatric Outreach Team Patient Satisfaction Survey

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Open to Fraser – Vancouver Coastal, Patient partners in the Lower Mainland & Fraser Valley

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Have you or a loved one received geriatric psychiatry outreach care? If so, come review their new patient satisfaction survey so they ensure they are asking the appropriate questions to measure how they are doing, and identify how they can improve.

Open to: Patient partners in the Lower Mainland & Fraser Valley

Lead Organization or Department

Providence Health Care - Geriatric Psychiatric Outreach Team

Aim

  • The aim of this survey is to set a baseline of patient satisfaction for services offered by the Geriatric Psychiatric Outreach Team (GPOT) through obtaining patient feedback, in order to facilitate targeted improvement initiatives.
  • The goal of engaging patient partners in reviewing the draft questions is to incorporate patient perspectives into our survey in order to better reach the target population.

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.

Eligibility

  • Preference is for patient partners who have received care from the psychiatric outreach team at Providence, or supported a loved one.
  • Patients or family members with other geriatric psychiatric care experiences will also be considered.
If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.

Logistics

  • Vacancies: 2
  • Patient partners can attend the meeting in person or by teleconference. In person meeting would likely be held at Mount St Joseph Hospital in Vancouver, but location could be flexible.
  • Meeting time is also flexible based on the availability of patient partners and the UBC students. Potential for an evening or weekend meeting if preferred.
  • Meeting is anticipated to be less than 1 hour.

Reimbursement

Expenses related to local travel (i.e. transit, parking up to $18/day, approved mileage) to attend the session will be reimbursed by Providence Health Care. Please note that reimbursement typically takes 4-6 weeks.

Background

The Geriatric Psychiatry Outreach Team (GPOT) based out of St. Paul’s Hospital and Mount Saint Joseph Ambulatory Clinics is an interdisciplinary team caring for older adults who are living with psychiatric and addiction issues. The team is made up of a geriatric psychiatrist, a psychiatric nurse clinician and geriatrician. Clients are connected to this team either through the Emergency Department, hospital admission or the community Mental Health Team. Clients are seen either in the ambulatory clinics or in the community. Click here for more information on GPOT. The team recognized that they need to gather information from patients in order to understand how they are doing, and identify areas of improvement. They have enlisted the help of UBC students to create a Patient Satisfaction Survey and administer it.

Engagement Leader Contact Information

Karen Estrin
Engagement Leader, Patient and Public Engagement | Lower Mainland & Sunshine Coast
604.668.8245
kestrin@bcpsqc.ca

 

From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.