Complaint Process Focus Group, Aboriginal Specific

Do you have a personal or family experience in sharing a complaint about Interior Health services? Do you identify as Aboriginal (First Nations, Métis or Inuit)? This is an important opportunity to share your voice!
Open to: Volunteers across the Interior region

Lead Organization or Department

Interior Health

Aim

To hear the Aboriginal patient perspective on the current complaint process within Interior Health. Their information will be taken into consideration as efforts are made to develop and trial a new culturally appropriate complaint process.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement (www.iap2.org). The promise to you is that the health-care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility

This invitation is being extended to volunteers who:

• Identify as Aboriginal (First Nations, Métis, Inuit)
• Have shared a complaint with the Interior Health Patient Care Quality Office
• Live in the Interior Health Region of BC

Logistics

• Vacancies: 5
• This is a one-time event. The focus group will be 2-3 hours.
• The focus group will take place in Kamloops. Date, time and location will be determined in consultation with interested volunteers.

Reimbursement

Pre-approved travel expenses will be reimbursed.

Background

The Aboriginal Health and Wellness Strategy (2015-2019) was developed in partnership with First Nations, Métis, Urban service providers, the First Nations Health Authority, the Interior Health Aboriginal Health team, and others within Interior Health. The strategy sets the path for Interior Health to work with First Nations and Métis partners on improving health outcomes for the approximately 50,000 Aboriginal people living within the Interior Health region. The strategy follows the principle that health care touches people at all stages of life including: staying healthy, getting better, living with illness and coping with end of life. Services provided at these various stages must all meet Aboriginal people’s needs. The four priority areas identified in the strategy are: advancement of cultural competency within Interior Health; ensuring meaningful participation of the Aboriginal population in health care planning and decision making; improving health equity; and improving mental wellness for Aboriginal people. The IH Aboriginal Health Team would like to hear the Aboriginal patient voice regarding the current Interior Health complaint process. This information will be taken into consideration as efforts are made to develop and trial a new culturally appropriate complaint process.

Health Care Partner Contact Information

Jacquelyne Foidart
Engagement Leader, Patient and Public Engagement | Thompson Cariboo
250.879.1077
jfoidart@bcpsqc.ca