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Because your voice matters.

Communication Review: Getting Back Home | Quick Response Care Team Pamphlet

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Open to Interior Region, Patient partners in the Interior Region

Last updated

Join efforts with Interior Health in providing elderly patients with the information they need regarding transitions from the emergency department to community services. Read on to find out how to provide feedback on this important communication material.

Open to: Patient partners in the Interior Region

Lead Organization or Department

Interior Health

Aim

To provide elderly patients with the information they need regarding transitions from the emergency department to community services.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement (www.iap2.org). The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility

This engagement is ideal for patient partners who:
  • enjoy reviewing communication materials (posters, pamphlets) and providing written feedback via email.
  • have had experience as a patient, or family member with referral from emergency department to Community services. (not mandatory)
Note: If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.

Logistics

  • Vacancies: up to 10
  • Frequency: one time consultation
  • Format: a poster and pamphlet will be shared via email for your review and feedback. Your feedback is requested via email.
  • Feedback Deadline: July 7 (potential for extension)
 

Reimbursement

No expenses.

Background

Interior Health is working to provide appropriate and timely community care for elders who are transitioning from emergency departments. The Quick Response Team works through a process to support frail elderly patients connect with appropriate community services in a timely manner. A Rapid Process Improvement Workshop (RPIW) was held in early June to streamline the process provided by the quick response team. Patient input was requested for this workshop but unfortunately unavailable. Interior Health is hoping to have patient partner feedback on a couple of communication outcomes of the RPIW that are intended to provide patients with the information they need regarding transition from ED to Community services.  

Engagement Leader Contact Information

Jacquelyne Foidart
Engagement Leader, Patient and Public Engagement | Thompson Cariboo
250.879.1077
jfoidart@bcpsqc.ca

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.