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Because your voice matters.

BCMHSUS Rehabilitation and Recovery Program Model of Care Refresh Workshop: Engagement Opportunity



Commitment: One-time

Connection method: Virtual

Open to Provincial Region, Patient partners across BC


The Rehabilitation and Recovery Program (R&R) at BCMHSUS provides continued mental health and addiction support to people who have completed treatment at Red Fish Healing Centre or the Heartwood Centre for Women. The program focuses on stabilizing health, strengthening safety and safe coping skills, and preparing patients for the next step in the recovery journey.

The R&R program was developed in 2014 based on best practices, evidence and treatment standards at that time. Since 2014, there have been advances in how treatment programs can best serve clients, and so the program’s Model of Care is now being updated to reflect best practices.

In a confidential three-hour session via Zoom, participants will learn about the R&R program, will be engaged in group discussion, and have the opportunity to provide feedback on the Model of Care. The goal is to ensure the updated Model of Care supports trauma informed, culturally-safe and person-centered care. The session will be facilitated by a neutral facilitator and will include a graphic artist to sketch feedback in real-time.

We hope you will connect and engage with us as we strive to refresh the model of care that serves individuals from across BC the best it can be. We are committed to staying close to those we serve. Please reach out to learn more.


Level of Engagement

This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.


  • Willing & comfortable to share health care experiences in a group setting
  • Comfort with public speaking
  • Specific health care experiences [details below]
  • Have access to technology and the internet to participate in the engagement opportunity
  • Comfortable using technology to attend online/virtual meetings
  • An interest in improving health care services
  • The time to participate in the engagement opportunity
  • We want to learn from you to make our program even better for future clients, if you are: • An adult who was between 19 and 65 when receiving care in a PHSA bed-based substance use treatment program ( for mental health and substance use within the last 5 years OR a family member who has supported a person with their treatment for a substance use diagnoses within the last 5 years. • Willing to share your lived experience and provide informed consent to participation.We encourage applicants from those who can offer a diversity of perspectives, particularly individuals who self-identify themselves as Indigenous, as currently approximately 24% of individuals supported by the program identify as Indigenous. With this in mind, we would like to make our best effort to have a similar percentage of Indigenous participants. We also encourage applications from those who can also offer a diversity of perspectives, including individuals from other racialized, LGBTQ2S+ communities, and persons with disabilities as we are committed to bring together individuals reflective of these diverse communities we serve in BC. Clients and families across all of British Columbia’s health care regions are welcomed to respond as well.
Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Sandy Tedjasubrata Advisor, Patient Experience and Community Engagement, Patient Experience and Community Engagement | BC Mental Health and Substance Use Services.

From Our Community

Agnes Black

Director, Health Services & Clinical Research and Knowledge Translation – Providence Health Care

Agnes Black

It’s really hard to make changes in health care. When a PVN patient partner says, ‘This is important to us’ it keeps us grounded on why a change is needed and keeps us motivated to keep going on projects.