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Because your voice matters.

BCEHS Priority 911 Patient Working Group

Posted

Closed

Commitment: Short-term

Connection method: Virtual

Open to Provincial Region, Patient partners across BC

Posted

The Priority 911 questions are a critical part of BCEHS’s ability to mitigate risks to patient safety in circumstances where Emergency Medical Call-Taker (EMCT) capacity is saturated. Preliminary data suggests that the current iteration of questions is functioning as intended and screening in a higher fraction of high acuity calls. However, there is no alternative set of questions against which to compare.

We are proposing a pilot trial to compare a carefully revised set of Priority 911 questions against the current state. Our hypothesis is that the overall performance for Priority 911 can be improved. We do not anticipate significant risks as a result of this pilot trial. Furthermore, we see significant upside potential in refining what we believe to be a key resiliency measure within the BCEHS 911 Dispatch system.

As for the patient engagement, we hope to conduct a focus group with our patient representatives to capture their thoughts and feedback on the revised Priority 911 questions to ensure they are clear and easy to understand.

Level of Engagement

This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.

Eligibility

  • Willing & comfortable to share health care experiences in a group setting
  • Have access to technology and the internet to participate in the engagement opportunity
  • Comfortable using technology to attend online/virtual meetings
  • An interest in improving health care services
  • The time to participate in the engagement opportunity
Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Azra Lakhani Project Manager, Business Operations Support | BC Emergency Health Services (778) 350-5786 azra.lakhani@bcehs.ca

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.