Skip to main content

Because your voice matters.

Attendee, Institute for Healthcare Improvement Open School (2019)

Posted • Last updated


Open to Provincial Region, Patient partners across the province

Last updated

Looking to expand your knowledge and skills about quality improvement practices in health care? Read on to learn about the Institute for Healthcare Improvement Open School Basic Certificate! As part of building capacity in the Patient Voices Network, the BC Patient Safety & Quality Council is sponsoring 25 patient partners to participate in this online learning opportunity to gain essential training and tools on the topics of improvement methods, measuring change, patient safety and more!

Open to: Patient partners across the province

Lead Organization or Department

BC Patient Safety & Quality Council (BCPSQC)


Earning the Basic Certificate in Quality and Safety boosts your knowledge and skills — and demonstrates you’re serious about changing health care for the better. By the end of the course, participants will build core skills in improvement, safety and leadership.


Selected patient partners will need to be PVN members. All patient partners, if you are newly oriented or have been a PVN member for years, active or hoping to reengage, are encouraged to apply. Participants will be asked to demonstrate an interest in quality improvement in health care and how they intend to apply and share the knowledge and skills they gain from attending. Ideally you will be comfortable reading and understanding academic and research writing styles. Must have regular access to a computer and the internet in order to complete the online learning. If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, or are unsure if your experience is a good fit, please contact the engagement leader directly.


  • Vacancies: 25
  • A portion of seats will be reserved for patient partners in each region.
  • Consideration will be given to patient partner diversity, so that participants reflect the population of our province.
  • The IHI Open School Basic Certificate in Quality & Safety involves 13 courses, with most of them taking 90-120 minutes to complete. The courses are grouped together into separate lessons that you can complete at different times. We have heard from patient partners who have previously been registered in this program that some courses took significantly more than the time anticipated
  • We anticipate that everyone will complete the course by October 2019.


No expenses are anticipated as course is offered online.


The IHI Open School is a global learning community, here to support you and your team in providing the best possible care. When you engage with the Open School’s online education, local chapters, and guided improvement projects, you join more than 500,000 interprofessional learners from universities, organizations, and health systems around the world in building core skills in improvement, safety, system design, and leadership. To receive the certificate, you must complete the 13 Open School courses on topics of: Improvement Capability: • Introduction to health care improvement • How to Improve with the Model for Improvement • Testing and measuring changes with PDSA Cycles • Interpreting data: run charts, control charts and other measurement tools • Leading quality improvement Patient Safety • Introduction to patient safety • From error to harm • Human factors and safety • Teamwork and communication in a culture of safety • Responding to adverse events Triple Aim for Populations • Introduction to the Triple Aim for Populations Person- and Family-Centred Care • Introduction to Person- and Family-Centred Care Leadership • Introduction to Health Care Leadership

Health Care Partner Contact Information

Karen Estrin
Engagement Leader, Patient and Public Engagement | Lower Mainland & Sunshine Coast


From Our Community

Agnes Black

Director, Health Services & Clinical Research and Knowledge Translation – Providence Health Care

Agnes Black

It’s really hard to make changes in health care. When a PVN patient partner says, ‘This is important to us’ it keeps us grounded on why a change is needed and keeps us motivated to keep going on projects.