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Because your voice matters.

Mental Health and Substance Use Services Collaborative Framework for Patient-Centred Outpatient Care

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Open to Interior Region, Patient partners in the Central Okanagan area

Last updated

Do you have experience with mental health and substance use services? If so, we would love to hear from you!

Open to: Patient partners in the Central Okanagan area

Lead Organization or Department

Interior Health Mental Health and Substance Use Services in collaboration with District of Lake Country


The goal is to give individuals with lived experience navigating Interior Health Mental Health and Substance Use Outpatient Services the opportunity to share their voice regarding patient- centred care

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement ( The promise to you is that the health care partner will work with you to ensure that your ideas and concerns are reflected in recommendations and provide feedback on how your input affected the decision.


  • Lived experience with navigating the mental health and substance use service system personally or as a family member
  • Strong communication skills and comfort with the interview process
  • Patients should have previously attended a PVN orientation session.  If you have not attended an orientation but are interested please contact the Engagement Leader directly to see if accommodations may be possible
  • Patients will be selected on a first-come, first-serve basis


  • 1 vacancy
  • One time event
  • 60-minute in person interview at either the District of Lake Country Corporate Office on Woodlake Road or the Interior Health Corporate Office on Doyle Avenue in Kelowna
  • Interviews will be conducted before April 20, 2017.


Mileage will be covered.


The purpose of the research project is to determine how collaboration among Central Okanagan Mental Health and Substance Use Services (MHSUS) community partners can contribute to patient-centred outpatient care. The study objectives are as follows:
  1. The District of Lake Country needs accessible and integrated community mental health and substance use services. This project will inform the District of Lake County 2018 Strategic Planning for mental health services focused on patient-centred care
  2. The research inquiry will offer communicative space, and to inform, as appropriate, Interior Health Mental Health and Substance Use Services quality improvement initiatives, the 2016-2018 strategic plan, and current Mental Health Specialized Care Programs focused on patient-centred care.
  3. The project inquiry will draw further attention to the provincial government recommendations around collaboration of community mental health services and patient-centred care.
There are four participant groups for this project inquiry: Patient Voices Network (PVN), Interior Health Mental Health and Substance Use Services key managers, regional physicians, and regional psychiatrists.

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region

From Our Community

Lisa Dyck

Former Manager, BC Emergency Medicine Network

Lisa Dyck

PVN patient partner’s feedback has reinforced the important relationships between patients and providers for emergency care. Our partnership with PVN has brought many new opportunities to adjust how health care and patient partners can work together on BC Emergency Medicine Network priorities.