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Improving Hospital Discharge, Rapid Process Improvement Workshop Team

Posted • Last updated


Open to Interior Region, Patient partners in West Kootenays

Last updated

Have you always wondered about the processes surrounding discharge from the hospital? We are looking for a patient partner to “rapidly improve” processes that support safe patient flow through discharge.

Open to: Patient partners in West Kootenays

Lead Organization or Department

Interior Health Medical Unit at Kootenay Lake Hospital


Central to our core values is to keep the patient experience front and center as we seek to better understand and improve processes. The patient partner will be a full member of the improvement team and relied upon to share and represent the patient experience of the current state and the impact of proposed improvements.

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement ( The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.


  • You or someone you know has been a patient at a hospital; ideally having been admitted and discharged on a general medical unit
  • Confident to seek and provide feedback
  • Willingness to work on and off active hospital inpatient units
  • Willingness and ability to work in a team and at times on your own
  • Some understanding of quality improvement methodology e.g. PDSA cycles
  • If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.


  • Vacancies: 1
  • Primary Event is June 19-23 2017 (M-Th 0800-1600, F 0800-1200) with Follow-up meetings at 30, 60, 90 days post RPIW
  • In-person at Nelson Kootenay Lake Hospital Room 415
  • Information and education will be provided about the philosophy of ‘Lean’ and use provided tools to work in teams to make improvements over a one week period.


Lunch costs are covered by Kootenay Lake Hospital.


The opportunity involves participating in an activity (’Lean’ event) which includes observations of clinical processes; sharing opinions regarding improvements to processes; consulting with team and clinicians on the unit regarding improvements; implement improvements; participating in feedback and reporting out. The Rapid Process Improvement Workshop team will include patients, administrators, nurses, allied health, doctors, observers and Lean experts.

Health Care Partner Contact Information

Selena Davis
Engagement Leader, Patient and Public Engagement | Kootenays & Boundary


From Our Community

Nancy J. Wood

Patient Partner, Sidney

Nancy J. Wood

I was thrilled to discover the Patient Voices Network, where the array of places to be the voice of a patient is vast and incredibly interesting. Besides my ongoing “gig” with the BC Emergency Medicine Network, I have enjoyed being involved in several one-off initiatives. I love working with professionals who genuinely value the perspectives of their patient partners.