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In the context of health care, quality refers to health service delivery and is evaluated on the patient’s experience, the provider’s experience, the outcome of the service, and the cost compared to the outcome of the service. The BC Health Quality Matrix outlines five dimensions of quality that are prioritized when focusing on the patient/client experience at the individual level and the population level, and two dimensions when focusing on the performance of the health care delivery system.

Individual & Population Level:

  1. Acceptability
  2. Appropriateness
  3. Accessibility
  4. Safety
  5. Effectiveness

System Performance:

  1. Equity
  2. Efficiency
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