Patient-Centred Care & Patient- and Family-Centred Care [PCC / PFCC]

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PCC and PFCC are closely related approaches that guide all aspects of planning, delivering and evaluating clinical care decisions and services. The focus is always on creating and nurturing mutually beneficial partnerships among the care providers and the patients they serve. It means providing care that is respectful, compassionate, culturally safe, and competent, while being responsive to patient needs, values, cultural backgrounds and beliefs, and preferences.

According to the Institute for Patient & Family Centered Care, “patient- and family-centered practitioners recognize the vital role that families play in ensuring the health and well-being of infants, children, adolescents, and family members of all ages. They acknowledge that emotional, social, and developmental support are integral components of health care. They promote the health and well-being of individuals and families and restore dignity and control to them. Patient- and family-centered care is an approach to health care that shapes policies, programs, facility design, and staff day-to-day interactions. It leads to better health outcomes and wiser allocation of resources, and greater patient and family satisfaction.”

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