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Measures are recorded observations which include quantitative (numbers) and qualitative (words, pictures, images) data.  There are three types of measures that can be used in improvement work:

  • Outcome measures are related to the goal (aim statement) and show whether changes are leading to improvement.
  • Process measures show whether a change is having its intended effect or is a sub-set of the outcome measure.
  • Balancing measures ensure that changes to one part of the system are not causing problems in another part of the system.
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