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Because your voice matters.

Participant, Indigenous Patient Journey Mapping Activity – Journey Through the Patient Complaint Process

  • Thanks for your interest in this work. These maps will be shared with leaders who work in patient complaints to discuss the Indigenous complaints process. In light of the In Plain Sight Report, this work has been seen as necessary for helping to hear the voices of Indigenous patients with lived experience.
  • Do you identify as:
  • The BC Patient Safety & Quality Council will collect personal information via Word Press under section 26 (c) of the Freedom of Information and Protection of Privacy Act for the purposes of operating the Patient Voices Network. If you have any questions about the collection of your personal information please contact: Tammy Hoefer, Director of Patient and Public Engagement, at 1.877.282.1919.

From Our Community

Ovey Yeung

Patient Partner, Vancouver

Ovey Yeung

Being involved in the Patient Voices Network has broadened my understanding of the system and helped me empathize with health care challenges and limitations. What matters to me is to walk away feeling that my experience matters, that I matter!