- This event has passed.
April 12, 2017 @ 12:00 pm - 1:00 pm
Free
Did you know?
- More and more, healthcare organizations are recognizing that high-quality care is possible only when patients and families are engaged and involved.
- Leading organizations are tapping into common themes and strategies to engage patients, improving quality of care and value for money.
- The “engagement-capable environments” framework is a tool that can be used to help organizations improve patient experience, staff experience, and quality of care at all levels.
Consider this …
Canada’s healthcare systems are faced with the reality of rising healthcare costs. At the same time, there is an expectation “to do more with less,” which is driving ongoing innovative quality improvement initiatives across the continuum and across the country.
While new interventions offer fresh approaches to care, the human dimension of healthcare means that improvements in healthcare quality cannot rely on innovations and technology alone.
High-quality care happens only when the design, delivery and evaluation of care involves a partnership between patients, families, staff and leaders. Quality improvement and patient engagement do not have to be mutually exclusive.
There is a growing movement to involve patients and families more in decisions affecting their care, from the bedside to the boardroom. Initiatives such as Saskatchewan’s Patients First have resulted an increased focus on the patient experience at all levels of the organization. Patient engagement is a sustainable solution to improve care that goes where systematization cannot.
The “engagement-capable environments” framework is one tool that can be used to drive quality improvement and support the complementary aims of improvement and engagement.
Be part of the conversation!This interactive On Call session will introduce a framework for engagement-capable environments and share the results of successful patient engagement case studies from across Canada.
