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Quality Cafe: Change the Way You Talk to Change the Way Your Work

April 19, 2017 @ 12:00 pm - 1:00 pm


Have you ever had to work up the courage to give someone feedback, because you hated to deliver “bad news”, even in a nice way? Have you ever been given a “compliment” that somehow made you feel worse? Or have you ever been on the receiving end of gossip about a co-worker and didn’t know how to respond? Our workplaces can be full of pitfalls and perils in how we communicate, but we can also use language to shape our culture into one that fosters learning and growth.

How we communicate can help or hinder how we work together. In this session, we’ll explore how our use of language can impact our culture, such as:

  • The pitfalls of how we praise
  • The risks in using rules to shape behaviour
  • The unintended consequences of constructive criticism

Using the research of authors Keegan and Lahey (Seven Languages for Transformation), you’ll discover how these concepts apply to your own organization. You’ll also have an opportunity to practice so that you can start putting these ideas to use right away.

Shari Furniss is an educator with a passion for leveraging the power of learning to transform people and organizations.


Shari Furniss  BA, BEd, MEd
Director, Learning and Development
Saskatchewan Health Quality Council

The password to join this Quality Café is: BCPSQC

Click here for a step-by-step guide on how to use WebEx, including how to join
from your smartphone.

For those who are unable to log in online, please consider joining us by phone!

Teleconference only: 1-877-668-4490 | Access code: 556 695 907

The WebEx Help Desk can be reached at 1-866-569-3239

Written by Thais Freitas

Thais is a communications specialist at the BC Patient Safety & Quality Council. She is thrilled with the community engagement and solidarity that PVN enables, and loves seeing the amazing results of the partnership between patient and health care partners. In her free time she can be found cycling and snowboarding around BC, walking her dog, traveling, cooking or working on one of her many writing projects.


April 19, 2017
12:00 pm - 1:00 pm
Event Category:


BC Patient Safety & Quality Council
750 Pender St W #201
Vancouver, BC V6C 2T7 Canada


BC Patient Safety & Quality Council