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Quality Cafe: Change the Way You Talk to Change the Way Your Work
April 19, 2017 @ 12:00 pm - 1:00 pmFree
Have you ever had to work up the courage to give someone feedback, because you hated to deliver “bad news”, even in a nice way? Have you ever been given a “compliment” that somehow made you feel worse? Or have you ever been on the receiving end of gossip about a co-worker and didn’t know how to respond? Our workplaces can be full of pitfalls and perils in how we communicate, but we can also use language to shape our culture into one that fosters learning and growth.
How we communicate can help or hinder how we work together. In this session, we’ll explore how our use of language can impact our culture, such as:
- The pitfalls of how we praise
- The risks in using rules to shape behaviour
- The unintended consequences of constructive criticism
Using the research of authors Keegan and Lahey (Seven Languages for Transformation), you’ll discover how these concepts apply to your own organization. You’ll also have an opportunity to practice so that you can start putting these ideas to use right away.
Shari Furniss is an educator with a passion for leveraging the power of learning to transform people and organizations.
Shari Furniss BA, BEd, MEd
Director, Learning and Development
Saskatchewan Health Quality Council
The password to join this Quality Café is: BCPSQC
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