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Because your voice matters.

Conversations That Matter

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May 9, 2018 @ 12:30 pm - 1:30 pm


Join us for a “What Matters to You?” webinar focused on sharing our new “Conversations That Matter” resource!

This resource provides tools for providers, patients, families and caregivers, to support them in having meaningful conversations about care. This is a learning- and skills-based webinar open to anyone who wants to improve their communication skills and drive positive change in the health system.

As a bonus, we will randomly give away 10 free #WhatMattersToYou t-shirts to attendees! You don’t want to miss out on your chance to win.

Click here to join the webinar on May 9 at 12:30 p.m.!

Webinar Password: BCPSQC

Click here to download the webinar agenda.


Sustaining Collaboration: How Authenticity Makes a Difference
Dr. Darrin Hicks, University of Denver

Learn about what makes collaboration last, what happens when it does, and how to measure its impact on service delivery.

“Conversations That Matter” Resource: Tools for Patients and Providers
Stephanie Massot, BC Patient Safety & Quality Council

Discover this evidence-informed resource that’s chock-full of tools for providers, patients, families and caregivers to support having meaningful conversations about care.

“What Matters to You?” Stories from the Past to Plan for the Future
Edwina Nearhood, Patient Voices Network

Explore what happened when Edwina became a “What Matters to You?” patient ambassador last year and how patient ambassadors are planning to take action year-round.




May 9, 2018
12:30 pm - 1:30 pm
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BC Patient Safety & Quality Council
Patient Voices Network

From Our Community

Shannon Griffin

Leader, Patient and Family Centred Care in Fraser Health

Shannon Griffin

Recently, a PVN Patient Advisor asked healthcare partners, “What are we learning from patients, families, and others thus far during this pandemic?”. This is an excellent question and one to ask ourselves daily.