Feedback from Patients and Families Drives Improvement at Fraser Health

[rt_reading_time label="Reading Time:" postfix="minutes"] It appears to be a regular day on the rehabilitation floor at Ridge Meadows Hospital. Staff serve meals and check on patients, while families visit their loved ones — all in a day’s work. There’s something different on this day in particular, though: hospital volunteers, armed with iPads and positive attitudes, make the rounds at the bedside to ask important questions of patients and families about their stay. This is all part of a concerted effort by Fraser Health to take health care improvement ideas out of the boardroom and to the bedside through a partnership between patients, families and front-line health care teams. And the We Want to Hear from You: Real-time Patient Experience Survey is already making a difference at facilities across the Fraser Valley!

Continue reading… Health care volunteer surveys rehabilitation resident