Because your voice matters.

Vision, Mission & Values

Our vision, mission and values guide us in all our decisions and daily activities.

Vision

Patients, families and health care partners co-designing improved health care through authentic voice and diverse representation.

Mission

Advance authentic patient engagement by building the capacity of our partners so patient- and family-centred care becomes the foundation from which all health care decisions are made.

Values

Our values guide our strategic priorities and day-to-day decisions:

  • Partnership
    We engage in mutually-beneficial partnerships to co-create and achieve a collective vision. We value opportunities to learn from others and share our knowledge wisely.
  • Authenticity
    We support partnerships that enable participants to add value and have meaningful impact on decisions.
  • Transparency
    We build trust and respect through a culture of openness, accountability and inclusion.
  • Responsiveness
    We are guided by the diverse voices of our partners and adapt to their evolving needs and efforts to improve quality of care.
  • Innovation
    We challenge the status quo and embrace new ways of thinking in order to support improvement.

From Our Community

Karla Warkotsch

Patient Experience Consultant – Interior Health

Karla Warkotsch

The question I like to ask health care employees is ‘Who is this for?’ and ‘Do we have the right people at the table?’ As a health care employee, I see how easy it is to fall into doing for, rather than doing with patients. The voices of the patient, family and caregiver are essential to ensure the patient is central to the direction and focus of the work being done.

Members of the BCPSQC pose for a team photo at the Quality Forum 2019.

Health Quality BC administers the Patient Voices Network. Using evidence-informed strategies, the Council shifts culture, improves clinical practice and advances person- and family-centred care to support high-quality care for every person in our province.