Reviewer, Zoom Patient Experience Video

Doctors of BC is creating a short video for patients to explain how to attend a virtual doctor visit using Zoom. If you’re interested in improving the use of virtual care services and patients’ confidence using technology, we would like to hear from you!

Open to: Patient partners across the province

Lead Organization or Department

Doctors of BC, Doctors Technology Office

Aim

We are looking to promote virtual care as an effective tool for patient and physician interaction. We will be producing a short (~2 minutes) video to explain the process of patients connecting with their doctor virtually using Zoom. We are looking for feedback on the clarity and tone of the video.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility

Open to patient partners across the province who have: • No or limited exposure to virtual care • The ability to provide feedback on the patient experience video within a 7 day time frame • Access to a computer and email An effort will be made to have representation from all geographic regions of the province and ensure a variety of perspectives and experiences are represented. If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cassy Mitchell.

Logistics

• Number of vacancies: 7-10 • Date and Time: July 2020 (date TBD). It is anticipated that watching the video and providing feedback will take no longer than 30 minutes • Location: selected patient partners will be emailed a link to view the draft video and a brief survey will be included so that feedback can be provided • Commitment: One time

Reimbursement

No expenses are anticipated.

Background

The Doctors Technology Office (DTO) at Doctors of BC is collaborating with Provincial Health Services Authority (PHSA) and other provincial partners to implement Zoom as a tool to provide virtual health services. The goal is to increase the number of patients who are able to continue to receive health care services during COVID-19 while physical offices are closed/hours reduced and to improve the use of telemedicine as an effective means to connect physicians and providers. As part of this initiative, DTO has been creating a suite of resources for physicians and patients to provide education and best practices for using Zoom. DTO is now looking to create a video for patients to explain the process of attending a virtual doctor visit using Zoom. We are looking for feedback from a patient perspective on the clarity of the video and whether the video would help make patients feel encouraged that virtual care could be an option for them, regardless of their personal technical ability. We are focusing specifically on community-based practices, such as family physician practices and walk-in clinics.

Health Care Partner Contact Information

Cassy Mitchell
Engagement Leader, Patient and Public Engagement
250.279.0717
cmitchell@bcpsqc.ca