Reviewer, BC Emergency Health Services Patient Experience Survey

If you have called 911 or interacted with paramedics in an emergency situation, BC Emergency Health Services wants you to take 15 minutes to give your valuable input on a new survey tool.

Open to: Patient partners across the province

Lead Organization or Department

BC Emergency Health Services (BCEHS), Quality, Safety, Risk Management & Accreditation

Aim

We are developing a patient experience survey to understand what matters most to patients who use our services, including conversations with 911 phone operators, care from paramedics and hospital transfers. Data from the survey will be used by BCEHS to improve the experience of every patient who accesses these services. The patient partner will be asked to do the following:

• Look at the online survey to provide feedback on our proposed survey questions
• Suggest additional information to be captured in the survey
• Identify the logical locations for our online survey link to be posted on the BCEHS and Provincial Health Services Authority websites

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility

• Preference is for patient partners who have had to call 911, have interacted with paramedics, or have been transported by paramedics between care centres.
• We would like to hear from patient partners from different communities across BC (Northern, Interior, Vancouver Island, and Greater Vancouver).
• You must have access to a computer with internet to complete the review.

Logistics

Vacancies: 10+ The drafted survey includes 11 questions with some initial questions about demographics. We will email you a link to an online version of the survey with embedded feedback sections for you to rate the questions for clarity, language, layout, etc. There will also be space for you to write out your comments. We may ask to connect with some of you by phone to ask for additional feedback. We are hoping that everyone is able to complete the feedback by the end of June.

Reimbursement

We anticipate that no expenses will be incurred by patient partners.

Background

This opportunity has come about because BC Emergency Health Services (BCEHS) has a responsibility to ensure the care preferences of patients and families are understood and honored within the context of the out-of-hospital care it provides. Fully embracing Patient and Family Centred Care at BCEHS will be an ongoing practice requiring both a long-term commitment and cultural transformation. Although there are numerous ways BCEHS could engage with patients and families, we are using a graduated approach to ensure a solid foundation is established. As a preliminary step, BCEHS would like involve patients to provide input into its first Patient Experience Survey.

Health Care Partner Contact Information

Karen Estrin
Engagement Leader, Patient and Public Engagement | Lower Mainland & Sunshine Coast
604.668.8245
kestrin@bcpsqc.ca